Partner Support Specialist

ADP, Inc.; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401K

Generous PTO

Job summary

The Community and Economic Development Association (CEDA) in Chicago, IL is seeking a Partner Support Specialist to manage partner inquiries and conduct on-site visits. You will respond to partner intake site questions by phone and email, document interactions, and help ensure program compliance.

You\'ll conduct on-site visits, perform assessments, deliver refresher training, and maintain strong relationships with partner sites.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 2 years of customer service experience, preferably phone-based.
• Access to reliable transportation for in-person site visits.
• Proficiency with Microsoft Office Suite and CRM/recordkeeping systems.
• Ability to maintain confidentiality and work independently.
• Bilingual fluency in Spanish is a plus.

Responsibilities

• Respond to Partner Intake Site inquiries via phone and email, offering accurate guidance and policy clarification.
• Document and track support interactions, escalating complex issues when needed.
• Provide excellent customer service, identifying trends and recommending process improvements.
• Use technology and platforms to efficiently manage a high volume of communication.
• Conduct on-site visits to assess needs, provide support, and ensure compliance with Energy Services guidelines.
• Perform assessments and audits, provide feedback, and recommend operational improvements.
• Deliver refresher training and help reinforce standards and best practices.
• Maintain strong relationships with Partner Intake Sites through face-to-face engagement.

Skills

Communication

Problem solving

Time management

Customer service

Spanish (bilingual)

Reliable transportation

Education

High school diploma or GED equivalent

Tools

Microsoft Office Suite

CRM/recordkeeping systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Partner Support Specialist

Chicago, IL, US

2 days ago Requisition ID: 1601

Salary Range: $23.00 To $24.47 Hourly

The Community and Economic Development Association (CEDA) is a dynamic nonprofit organization dedicated to empowering communities and reducing poverty. Join our team as a Partner Support Specialist to provide relationship management and direct support to our Energy Services Partner Intake Sites. In this role, you’ll ensure program compliance, provide issue resolution, and help improve service delivery across Cook County.

What You’ll Do:

Phone Support:

Respond to Partner Intake Site inquiries via phone and email, offering accurate guidance and policy clarification.

Document and track support interactions, escalating complex issues when needed.

Provide excellent customer service, identifying trends and recommending process improvements.

Use technology and platforms to efficiently manage a high volume of communication.

Site Visits:

Conduct on-site visits to assess needs, provide support, and ensure compliance with Energy Services guidelines.

Perform assessments and audits, provide feedback, and recommend operational improvements.

Deliver refresher training and help reinforce standards and best practices.

Maintain strong relationships with Partner Intake Sites through face-to-face engagement.

What We’re Looking For:

High school diploma or GED equivalent required

Minimum 2 years of customer service experience, preferably phone-based

Access to reliable transportation for in-person site visits

Strong communication, problem-solving, and time management skills

Proficiency with Microsoft Office Suite and CRM/recordkeeping systems

Ability to maintain confidentiality and work independently

Bilingual fluency in Spanish is a plus

Prior nonprofit or community-based experience strongly preferred

Why Join Us?

Benefits: Medical, dental, vision, life insurance, 401K, generous PTO, and more

Professional Growth: Collaborate with dedicated teams and expand your skills in a mission-driven environment

Make an Impact: Help improve service access and quality for communities across Cook County

CEDA is an Equal Opportunity Employer.In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.