Quality Assurance Specialist

Community-and-Economic-Development-Association-of-Cook-County; Chicago (IL); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Job summary

CEDA (Community and Economic Development Association) of Cook County in Chicago is seeking a Quality Assurance Specialist to ensure programs meet quality standards. You will conduct QA activities across call centers and processing operations, develop SOPs and training materials, and review processes for policy compliance.

Ideal candidates have an Associate degree or 3 years in customer service, strong data analysis and communication skills, and the ability to manage multiple priorities in a team

Qualifications

• Associate’s degree or 3 years in customer service.
• Bachelor’s degree preferred; QA/process-improvement experience a plus.
• Bilingual in English and Spanish is a plus but not required; strong communication and analytics.

Responsibilities

• Conducts and documents QA activities, audits across programs and operations.
• Develops, reviews, and maintains SOPs, work instructions, and training resources.
• Reviews program processes for compliance with policies and standards.
• Identifies trends and opportunities for improvement through audits and data analysis.
• Recommends and implements training to address audit findings and improve performance.
• Applies QA methods to assess compliance with requirements.
• Coordinates and supports projects focused on process improvement.
• Maintains goals set by QA Supervisor and Training Manager.
• Handles sensitive information with discretion.

Skills

Quality assurance

Data analysis

Attention to detail

Communication

Organizational skills

Problem solving

Teamwork

Microsoft Office

Driver's license

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Specialist

Chicago, IL, US

Salary Range: $22.02 To $23.32 Hourly

CEDA (Community and Economic Development Association) is a dynamic nonprofit on a mission to empower communities and fight poverty. We are looking for a detail-oriented and motivated Quality Assurance Specialist to join our dynamic team and ensure our programs maintain the highest quality standards for the communities that need us!

What You’ll Do:

• Conducts and documents quality assurance activities, audits, and process reviews across multiple programs, call centers, intake, and processing operations.
• Develops, reviews, and maintains Standard Operating Procedures (SOPs), work instructions, and supplemental training resources.
• Reviews program processes to ensure compliance with organizational policies, procedures, and established quality standards.
• Identifies trends, discrepancies, and opportunities for improvement through audits, data analysis, and observations.
• Recommends and implements supplemental training and resources to address audit findings and improve employee performance.
• Applies quality assurance methods and best practices to assess and validate compliance with organizational and departmental requirements.
• Coordinates and supports projects focused on process improvement and operational performance.
• Maintains goals and objectives established by the Quality Assurance Supervisor and Training and Quality Manager.
• Handles sensitive and confidential information with discretion and professionalism.

What We’re Looking For:

• Required: Associate’s degree or three years of experience in a customer service environment.
• Preferred: Bachelor’s degree. Experience in process improvement, quality assurance, or root cause analysis. Bilingual in English and Spanish is a plus but not required.
• Skills: Strong verbal and written communication skills, excellent attention to detail, and strong organizational, planning, problem-solving, and analytical skills. Ability to manage multiple priorities, adapt to changing situations, and work effectively in a team environment.
• Technical Skills: Proficiency in Microsoft Office applications, including Word, Excel, Teams, PowerPoint, SharePoint, and Outlook. Knowledge of quality assurance methods, concepts, and best practices. Ability to manage multiple priorities, adapt to changing situations, and work effectively in a team environment.
• Additional Requirements: Must have a valid Illinois driver's license and auto insurance that meets state requirements.

Why Join Us?

• Benefits: Medical, dental, vision, life insurance, 401K, generous PTO, and more!
• Professional Growth: Contribute to meaningful initiatives in a collaborative, mission-driven environment.
• Make an Impact: Your work directly supports the community through critical programs.

CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.