Partner Success & Membership Growth Manager

Caris Life Sciences; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Caris Life Sciences is seeking a Manager, Partner Success & Membership Care Network Marketing to lead onboarding and marketing for Caris Detect partners. You will create scalable resources, playbooks, and educational materials to accelerate adoption and growth, collaborating with Commercial, Clinical Care, and Product Marketing teams.

The role focuses on translating strategy into practical tools, strengthening partner relationships, and driving sustained partner engagement across multiple

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or a related field.
• Five or more years of experience developing customer-facing marketing programs, educational resources, onboarding initiatives, customer experience programs, or commercial enablement materials, preferably in healthcare or diagnostics.
• Proven ability to translate complex products, services, or clinical concepts into intuitive customer experiences and scalable marketing programs.
• Exceptional project management, organizational, and written and verbal communication skills.
• Ability to manage multiple initiatives and priorities in a fast-paced, cross-functional environment.

Responsibilities

• Develop onboarding and launch programs for Membership Care Network partners to implement and grow Caris Detect.
• Create scalable implementation resources to simplify onboarding and integration into partner workflows.
• Represent Marketing during partner onboarding, ensuring resources and communications support launches and engagement.
• Collaborate with Commercial and Clinical Care teams to support adoption, utilization, and ongoing engagement.
• Identify opportunities to improve onboarding effectiveness and reduce barriers to adoption.
• Develop digital and print partner marketing toolkits, patient education materials, and sales collateral.
• Create partner communications programs, including webinars and newsletters, to support success.
• Develop playbooks, case studies, and reusable resources for the expanding network.
• Support co-marketing initiatives while ensuring branding and compliance alignment.
• Equip teams with tools and resources to support partners through the customer journey.
• Continuously evaluate partner experience to simplify implementation and improve engagement.
• Gather feedback to improve marketing programs and customer experience.
• Ensure every customer interaction reinforces Caris Detect branding and quality.
• Develop scalable processes to improve partner satisfaction and growth.
• Advocate for partner needs and reflect customer insights in program development.
• Collaborate across departments to deliver a seamless partner experience.
• Coordinate cross-functional initiatives for launches, onboarding, and growth.
• Establish project plans, timelines, and stakeholder alignment for initiatives.
• Measure program effectiveness and recommend improvements for adoption and growth.
• Communicate progress, risks, and opportunities to leadership and stakeholders.
• Perform other duties to support organizational objectives.

Skills

Project management

Organizational skills

Written communication

Verbal communication

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or related field

MBA or other relevant advanced degree

Job description

Caris Life Sciences is seeking a Manager, Partner Success & Membership Care Network Marketing to lead onboarding and marketing for Caris Detect partners. You will create scalable resources, playbooks, and educational materials to accelerate adoption and growth, collaborating with Commercial, Clinical Care, and Product Marketing teams.

The role focuses on translating strategy into practical tools, strengthening partner relationships, and driving sustained partner engagement across multiple