Partner Success Manager

Via; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Parental leave

Mental health benefits

Pet insurance

20 days PTO

Job summary

Via is seeking a Partner Success Manager on the US East Coast (ideally Miami or Atlanta; remote welcome for other East Coast locations). You will be the face and voice of Via for our partners, building durable relationships and turning them into revenue opportunities.

You’ll advise partners on operations, go-to-market, and product needs, while championing new capabilities internally to expand service size and scope. Competitive compensation and benefits included.

Qualifications

• Minimum 4+ years of relevant work experience with client-facing roles (consulting, customer success, or high-growth environments).
• Entrepreneurial relationship builder who handles complex, politically sensitive situations.
• Quantitatively-inclined with ability to draw insights from data and translate into actions.
• Self-starter with growth mindset and tolerance for fast-paced, high-responsibility roles.
• Team player who mentors others and drives collaborative success.

Responsibilities

• Own the success of partner relationships, serving as the primary contact for executive city/agency leadership.
• Act as trusted advisor to convert partner ideas into revenue opportunities for Via.
• Identify pain points and opportunities for service growth and revenue expansion.
• Analyze performance data to provide actionable recommendations to improve quality and growth.
• Negotiate multi-year, complex contract renewals and expansions to increase revenue per partnership.

Skills

Client facing

Negotiation

Data driven

Cross-functional

Growth mindset

Job description

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Success Manager , you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a US East Coast role. We’re ideally looking for candidates in Miami or Atlanta (remote, but are open to other East Coast locations.

What You’ll Do

• Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership

Who You Are

• You have minimum of 4+ years of relevant work experience, including client facing experience,including (but not limited to) consulting, consultative customer success, or success at a high growth company
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

Compensation and Benefits:

• Base Salary Range: $85,000 - $110,000. Total compensation also includes variable pay and equity.
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

Ready to join the ride?

Via is an equal opportunity employer.