Senior Partner Success Manager, Eastern US

Via; Atlanta (GA); Remote; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Parental leave

PTO 20 days

Job summary

Via is seeking a Senior Partner Success Manager on the US East Coast (ideally Miami or Atlanta or remote). You will be the face of Via for partners, building trusted relationships and translating them into long-term revenue growth.

You’ll advise on operations, go-to-market, and product considerations while advocating for partner needs internally. You will analyze performance data, identify opportunities for service expansion, and negotiate renewals and expansions to increase year-over-year

Qualifications

• Minimum 6+ years of relevant work experience, including client-facing roles.
• Strong relationship-building and crisis management skills.
• Quantitative mindset with ability to translate data into actionable recommendations.

Responsibilities

• Develop a vision and strategy for partners by assessing strengths and weaknesses.
• Build deep long-term relationships and identify growth opportunities.
• Analyze service performance data to provide actionable recommendations.
• Negotiate contract renewals and expansions to grow revenue.

Skills

Client facing

Relationship building

Data analysis

Strategic thinking

Travel readiness

Tools

Tableau

Job description

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a US East Coast role. We're ideally looking for candidates in Miami or Atlanta (remote), but are open to other East Coast locations.

What You'll Do

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Who You Are

• You have minimum of 6+ years of relevant work experience, including client facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
• Comfortable with frequent travel, you're excited to connect with partners face-to-face

Compensation and Benefits

• Salary Range: $145,000-$165,000. Total compensation also includes variable pay and equity.
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

Ready to join the ride?

Via is an equal opportunity employer.