Partner Success Manager

Via; Atlanta (GA); Teletrabalho; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Dental & vision

401(k) match

Parental leave

PTO 20 days

Resumo da oferta

Via is seeking a Partner Success Manager on the US East Coast, preferably in Atlanta or Miami. You will serve as the face of Via for our partners, building durable relationships and translating them into revenue growth, while advising on operations, go-to-market, and product opportunities.

You will lead executive engagements, analyze performance data, and drive multi-year renewals and expansions, with a focus on expanding service size and scope for each partner.

Qualificações

• Minimum 4+ years of client-facing or consulting experience.
• Entrepreneurial relationship builder with political sensitivity.
• Data-driven with ability to translate raw numbers into recommendations.

Responsabilidades

• Be primary contact for city and agency leadership.
• Advise partners on revenue opportunities.
• Develop long-term relationships and growth plans.
• Analyze service performance data and suggest improvements.
• Negotiate multi-year renewals and expansions.

Conhecimentos

4+ years exp

Client facing

Data-savvy

Growth mindset

Team player

Descrição da oferta de emprego

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a US East Coast role. We're ideally looking for candidates in Miami or Atlanta (remote, but are open to other East Coast locations.

What You'll Do

• Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership

Who You Are

• You have minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

Compensation and Benefits

• Base Salary Range: $85,000 - $110,000. Total compensation also includes variable pay and equity.
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

Ready to join the ride?

Via is an equal opportunity employer.