Partner Success Manager

CHQ CHSI EMP LLC; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

CommuniCare Advantage is recruiting a Partner Success Manager to foster strong relationships with Medicare Advantage partners, drive loyalty, and support market growth. The role requires travel to partner sites and effective collaboration with sales, marketing, and care teams.

The ideal candidate has 2–5 years in senior living, client-facing experience, and a proactive, detail-oriented mindset. Telecommuting is supported within a national scope.

Qualifications

• Bachelor’s Degree preferred.
• 2–5 years working in the senior living industry.
• Experience in a client facing role.
• Willingness to travel to partner sites, including overnight stays, 25% of the time.
• Strong communication and collaboration skills.

Responsibilities

• Foster trusted relationships with partners to drive loyalty and growth in your market.
• Maintain consistent contact with partners via site visits, emails, phone calls, etc.
• Troubleshoot barriers and challenges that hinder partner growth and retention.
• Deliver tailored engagement strategies for partners to address concerns and deepen engagement.
• Participate in sales, member advocacy, and cross-functional meetings to discuss market updates, successes, and challenges.
• Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships.
• Develop understanding of CommuniCare Advantage’s care model and its value for seniors.
• Effectively communicate CommuniCare Advantage’s value proposition to partners.
• Align partner goals with organizational objectives and priorities.
• Develop and maintain trust with key stakeholders, both internal and external.
• Partner with marketing on collateral development and partner education materials.
• Collaborate with sales and member advocacy to organize educational events for partners.
• Stay informed on industry trends, market dynamics, and competitor activity.

Skills

Client facing

Travel 25%

Cross functional collaboration

Active listener

Detail oriented

Problem solving

Education

Bachelor’s Degree preferred

Job description

Job Address: 8275 Allison Pointe Trail Suite 370 Indianapolis, IN 46250

CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan.

Key responsibilities

• Foster trusted and productive relationships with partners to drive loyalty and growth in your market
• Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
• Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
• Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
• Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
• Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
• Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents
• Effectively communicate Communicare Advantage’s value proposition
• Determine ways Communicare Advantage can align with and support partner goals
• Develop and maintain trust with key stakeholders, both internal and external
• Partner with Communicare Advantage’s marketing team on collateral development and partner education material
• Collaborate with sales and member advocacy to organize educational events and activities that engage partners
• Keep informed on industry trends, market dynamics, and competitor activity

Background & Requirements

• Bachelor’s Degree preferred
• 2-5 years working in the senior living industry with an understanding of nursing home operations
• Experience in a client facing role
• Willingness to travel to partner sites, including overnight stays, 25% of the time
• Solution focused
• Detail oriented
• Proactive self-starter
• Cross Functional Collaboration
• Active listener
• Building Positive team culture
• Ability to work as a telecommuter
• Ability to communicate complex healthcare information to current and future partners
• Ability to develop and manage relationships to reach business goals
• Ability to manage multiple priorities including site visits and handling partner concerns

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19, 000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.