Partner Success Manager

Synerise SA; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Synerise is a global, AI-driven customer experience platform enabling partners to grow successful businesses. In the Partner Success Manager role, you will lead the partner portfolio, deliver workshops, and drive joint customer value.

You will build long-term relationships with partners, identify growth opportunities, and work with Sales, Product and Engineering to expand our mutual impact across markets. English fluency required.

Qualifications

• Experience in Partner Success, Partner Management or a similar client-facing role in SaaS.
• Ability to manage relationships with partners or enterprise customers and build long-term collaboration.
• Capacity to identify business opportunities and help partners grow capabilities and business.
• Comfort delivering workshops, training sessions and business reviews to varied audiences.

Responsibilities

• Drive Partner Success - own and develop your partner portfolio and advisory relationships.
• Grow the Partner Network - onboard and activate new partners for adoption of Synerise products.
• Grow Partner Business - develop success plans, identify opportunities and support go-to-market activities.
• Drive Customer Success Through Partners - monitor performance and identify opportunities for retention and expansion.
• Shape the Partner Ecosystem - collaborate cross-functionally to improve programs and partner experience.

Skills

Partner Success

Customer Success

SaaS

English Proficiency

Job description

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We passionately supportour clientsby providingan innovative solution(find out more here) - an all-in-one tool, an ever-evolving data platform, enhanced by AI to accelerate the growth of their business and generate outstanding ROIin more than 30 marketsfor industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco,processing more than 150 billion transactionsannuallyin offices in Poland and departments all over the world.

We do this by creating an exceptional culture based onfreedom of thought, meritocracy, boldness, empathy and respect for talent with great people on board(meet them here), and a happy office environment focusing on courage and enthusiasm in everything we do.

Currently, we are looking for a Partner Success Manager to join our Business Development Department who will help partners grow successful businesses around Synerise. In this role, you\'ll will act as partner enablement to help partners develop their capabilities, deliver successful customer projects and create long-term value for our joint customers.

What will you do on a daily basis?

• Drive Partner Success - own and develop your partner portfolio, acting as a trusted advisor throughout the partnership lifecycle. Build strong, long-term relationships while helping partners achieve shared business goals and maximize their success with Synerise.

• Grow the Partner Network- expand and strengthen your partner portfolio by identifying, onboarding and activating new partners, while ensuring a smooth adoption of Synerise products, best practices and partner programs.

• Grow Partner Business- develop success plans for your partners, identify business opportunities, support go-to-market activities, and help partners grow their Synerise practice and generate new business.

• Drive Customer Success Through Partners- support partners in delivering long-term success for their customers by monitoring business performance, sharing best practices, resolving partner escalations, and identifying opportunities for customer retention and expansion.

• Shape the Partner Ecosystem- collaborate with cross-functional teams to improve partner programs, operational processes and partner experience. Gather partner feedback and contribute to the continuous evolution of our partner ecosystem.

How will you make an impact?

• Grow your partner portfolio.

• Help partners generate new business with Synerise.

• Drive partner adoption and capability development, enabling partners to deliver successful customer projects.

• Support partners in growing and retaining their customer base by sharing best practices, resolving escalations and identifying new opportunities for expansion.

• Build long-term partnerships based on trust, collaboration and measurable business outcomes.

What will make us a perfect match?

• You have experience in Partner Success, Partner Management, Customer Success or a similar client-facing role within a SaaS environment.

• You have experience managing relationships with partners or enterprise customers and enjoy building long-term collaboration.

• You can identify business opportunities and help partners grow their capabilities and business.

• You're comfortable delivering workshops, training sessions and business reviews to both technical and business audiences.

• You're comfortable working in a fast-changing environment and enjoy taking ownership of new initiatives.

• You are fluent in English.

What will convince us even more?

• Experience working in industries such as retail, e-commerce, and financial services.

• Familiarity with behavioral AI, customer data platforms (CDPs) or marketing automation tools.

• Basic understanding of machine learning concepts and their application to business growth.

What can we provide for you?

• Cutting-edge AI technology – work with one of the most advanced behavioral AI platforms on the market, used by enterprise organizations worldwide.

• Ownership and autonomy – take ownership of your partner portfolio and have a real influence on how our global partner ecosystem grows.

• A collaborative environment – work closely with experienced professionals across Partner Development, Sales, Product and Engineering in a flat, fast-moving organization.

• Continuous learning – deepen your expertise in AI, enterprise SaaS and strategic partnerships while working with some of the most innovative companies on the market.

• Competitive compensation – a salary that reflects your experience, skills and contribution.