SaaS Customer Success Strategist (Remote/Hybrid)

GAF; Chicago (IL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Flexible work arrangements

Benefits package

Job summary

Predictive Sales AI is seeking a Customer Success Consultant in Chicago, IL (Remote/Hybrid). You will guide a diverse client portfolio through onboarding, adoption and ongoing growth, combining relationship management with training to create measurable value.

Responsibilities include designing success plans, driving product adoption, and collaborating with cross-functional teams to optimize renewals and retention. A strong background in SaaS, onboarding, and analytics is essential.

Qualifications

• Bachelor's degree in business, communications, marketing or related field.
• 2+ years in customer success, account management or client services with SaaS experience.
• Experience managing B2B/B2C clients in a consultative or account management capacity.
• Proven onboarding and software adoption experience.
• Strong project management across multiple accounts and projects.

Responsibilities

• Own the client lifecycle from kickoff through renewal with success plans.
• Lead onboarding and implementation with the onboarding team for a smooth launch.
• Build trust-based relationships with client stakeholders and decision-makers.
• Conduct ongoing training to maximize platform usage and value.
• Analyze KPIs and usage data to improve outcomes and reduce churn.
• Collaborate with onboarding, support, product, and sales to optimize experience.

Skills

Analytical skills

Highly organized

Communication skills

Client-facing experience

Onboarding & implementation

Project management

Retention & growth

CRM experience

Data & reporting

SaaS proficiency

Education

Bachelor's Degree in Business/Communications/Marketing or related field

Tools

CRM software

Analytics tools

Job description

Predictive Sales AI is seeking a Customer Success Consultant in Chicago, IL (Remote/Hybrid). You will guide a diverse client portfolio through onboarding, adoption and ongoing growth, combining relationship management with training to create measurable value.

Responsibilities include designing success plans, driving product adoption, and collaborating with cross-functional teams to optimize renewals and retention. A strong background in SaaS, onboarding, and analytics is essential.