Partner Success Leader

CNX Resources; United States; Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Tech Sales Jobs is seeking a Partner Success Leader to drive channel partner engagement and customer health in a remote role (JPN Work-at-Home Direct). You will coordinate with cross-functional teams to enable sales and ensure high partner satisfaction.

Responsibilities include managing relationships with channel partners, delivering health checks and reviews, creating talk tracks, and maintaining CRM hygiene while mentoring the sales team and guiding programs for growth.

Formación

• Experience enabling sales for channel partners.
• Ability to conduct health checks and forecasts.
• Strong CRM hygiene and cross-functional collaboration.

Responsabilidades

• Improve customer retention and revenue growth for a customer base by managing channel partner relationships.
• Provide accurate weekly/monthly/quarterly sales forecasts and health checks.
• Create talk tracks related to customer health and identify at-risk customers.
• Manage channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team on product value and benefits.
• Maintain a high volume of daily partner contacts via phone and email.
• Work with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM data hygiene and potentially attend vendor events.

Descripción del empleo

Partner Success Leader

Location: JPN Work-at-Home Direct

Time Type: Full time

Job Description

Job Title: Partner Success Leader

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Location: JPN Work-at-Home Direct

Language Requirements: English (Required), Japanese (Required)

Time Type: Full time