Partner Success Associate - 1433

Fetch; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) options and disability coverage

Paid time off

Job summary

Fetch is hiring a Partner Success Agent to support 1099 service partners with onboarding, account management, and real-time issue resolution. You will monitor dashboards, respond to inquiries, and coordinate with warehouse teams to ensure smooth operations.

The role emphasizes empathy, critical thinking, and strong English communication, with a flexible schedule and weekend availability. Spanish is a plus for broader support coverage.

Qualifications

• Demonstrates empathy, patience, and initiative to support service partners.
• Strong critical thinking to resolve difficult situations.
• Excellent English listening, writing, and oral skills; learn web-based support tools quickly.

Responsibilities

• Assist 1099 service partners with onboarding and account management.
• Monitor service dashboards and proactively reach out for real-time support.
• Respond to delivery partner inquiries via phone, email, and text.
• Cross-reference internal data to determine 1099 account status.
• Relay operational issues with local warehouse teams and managers.
• Troubleshoot technical problems and provide clear outcomes.

Skills

Empathy

Critical thinking

Analytical

Communication

Learning agility

Time management

Flexible schedule

Weekend availability

Mobile apps

Degree preferred

Spanish bonus

Education

Undergraduate degree

Job description

Our Opportunity:

Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash, 24/7 essentials delivered through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living.

We are hiring for a Partner Success Agent to join a small team within the department that specializes in Valet Trash Operations. This agent will assist our 1099 Service Partners with onboarding, account management, scheduling, active block issues, payment questions. They will monitor active blocks and proactively reach out to offer assistance. As a Driver Support agent, you will report to a Partner Success Lead and work closely with leadership to provide above and beyond support to our Service Partners. We are looking for someone with a strong work ethic who can contribute to a positive atmosphere within the team.

What you’ll do:

• Assist 1099 service partners with onboarding and account management.
• Monitor service dashboards and proactively reach out for real-time support.
• Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
• Cross-reference internal data to make decisions on 1099 account status.
• Relay operational issues with local warehouse teams and operations managers.
• Troubleshoot technical problems and deliver clear outcomes and solutions.
• Prioritize tasks in a fast-paced and high pressure environment.
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
• Communicate with a professional and friendly tone.
• A passion for creating an amazing customer experience

What you’ll need:

• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
• Strong critical thinking skills to resolve potentially difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• Flexible schedule, willing to work weekends
• High level of comfort and familiarity with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred
• Spanish/Bilingual is a plus

$19 - $19 an hour

What We Offer:

• Competitive Pay – Earn a solid wage for the hard work you put in every day
• Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
• Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
• Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most

At Fetch, we are always looking for awesome people to grow within our team. We’d love to hear from you!

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.