Partner Success & AI Journey Architect

ContactLoop; Pasadena (CA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

ContactLoop is seeking a Customer Success Manager to deepen partnerships and drive revenue through tailored, automated journey experiences. You will learn partners’ businesses, craft engagement cadences, and collaborate across teams to optimize opportunities.

You will host training and update sessions with new and existing partners, acting as a primary liaison between stakeholders and internal squads. Passion for customer outcomes is essential.

Responsibilities

• Develop custom automated journey experiences using our conversational AI.
• Determine cadence, messaging, and activities to engage customers on partners' behalf.
• Analyze, identify and optimize opportunities for partners.
• Be the point of contact between stakeholders across partners and teams across the organization.
• Host training and update sessions with new and existing partners.

Job description

ContactLoop is seeking a Customer Success Manager to deepen partnerships and drive revenue through tailored, automated journey experiences. You will learn partners’ businesses, craft engagement cadences, and collaborate across teams to optimize opportunities.

You will host training and update sessions with new and existing partners, acting as a primary liaison between stakeholders and internal squads. Passion for customer outcomes is essential.