Partner Success

Chariot; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Comprehensive healthcare

18 days PTO and 13 holidays

100% paid parental leave

Weekly team lunches

Free dinner past 8pm

Monthly team building events

Company retreats

Matching gifts

Job summary

Chariot is seeking a Partner Success team member in New York City to own post-sale partner relationships, enhance revenue growth, and streamline onboarding. Candidates should be proactive, strategic thinkers, with strong communication skills, especially in managing senior stakeholder relationships.

This role offers a competitive salary of $140K - $200K, along with comprehensive healthcare, generous time-off policies, and an engaging team culture. Join us in making a real impact in the nonprofit sector!

Qualifications

• Ability to take ownership and drive outcomes.
• Comfortable managing hard conversations with partners.
• Strong understanding of strategic instincts paired with execution.

Responsibilities

• Own the full post-sale partner relationship, from onboarding through renewal.
• Drive retention and revenue growth across Chariot’s partner base.
• Increase adoption of core features and new product releases.

Skills

Ownership

Strategic thinking

Clear communication

High agency and urgency

Senior stakeholder management

Job description

Partner Success

As the first dedicated Partnership team member focused on post‑sale partners you will:

• Own the full post‑sale partner relationship, from onboarding through renewal and expansion
• Drive retention, partner health, and revenue growth across Chariot’s partner base
• Reduce time‑to‑value by standardizing onboarding and accelerating early partner impact
• Increase adoption of core features and new product releases
• Act as the connective tissue between our partners and the Chariot team

About You

• Load‑bearing. You take ownership and outcomes are worse if you’re not there
• High agency and urgency. You want everything to move faster and see problems as your problem
• Strong strategic instincts paired with execution
• Comfortable owning hard partner conversations and senior stakeholder relationships
• Clear, structured communicator who speaks clearly externally and internally across Product, Engineering, Sales, and Marketing

What you’ll get from Chariot

At Chariot, we are building modern, end‑to‑end payment infrastructure making donors’ lives easier, and nonprofits’ lives better. $500B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

• Impact: Increasing nonprofit revenue to and improving operational efficiency for 10,000s of charities that service homelessness, health, education, the environment, and so much more.
• An Exciting Challenge: Chariot is doing for charitable payments what Visa did for the banking industry in the 1950s.
• De‑Risked: Integrated over 85% of the $326B DAF market, onboarded 60,000+ nonprofits, and live with the largest fundraising platforms (GoFundMe, Givebutter, etc.)
• Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $500B market
• In Person Culture: NYC office in‑person 4x/week (Monday - Thursday) with WFH optionality.

Employee Benefits

• Healthcare. Comprehensive healthcare, including options that are 100% covered by Chariot for you
• Time‑Off. Strong time‑off policy (18 days PTO and 13 holidays) - take the time off that you want and need to relax and recharge
• Parental Leave. 100% paid parental leave, including 12 weeks for primary caregivers
• Team Lunches. Weekly team lunches
• Dinner on Chariot. Free dinner every day at office past 8pm
• Team Events. Monthly team building events
• Company Retreats. To get away - we all convene 2-3x / year company retreats
• Matching Gifts. Matching DAFs and daily charitable giving through GoodToday

Pay Transparency

Range: $140K - $200K + Equity Upside.

How To Apply

If you're interested in the role or have any questions please email your LinkedIn & Resume to [e-mail]. If Chariot doesn’t seem right for you, but you know a good candidate, please send them over to our careers page.