Partner Solutions Architect (GSI) - AMER East

Rozgoo; Boston (MA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Datadog seeks a Partner Solution Architect to enable partners through onboarding, training, and certification of technical resources. You will collaborate with partner and Datadog teams to drive joint success and deliver customer-ready demonstrations and value proofs.

As a trusted technical advisor in our partner channel, you’ll influence feature discussions, advise on adoption, and help shape go-to-market activities in a hybrid, globally distributed environment.

Qualifications

• Solid technical grounding with hands-on IT development and/or operations experience.
• Demonstrated track record in customer or partner-facing technical roles with strong learning mindset.
• Self-starter with proactive technical curiosity and drive.

Responsibilities

• Onboard, train, enable, and certify partner technical resources.
• Participate in joint planning to align Datadog and partner technical teams.
• Support partner initiatives such as demonstrations and proofs of value; provide coaching on lead practices.

Skills

IT Development

IT Operations

Customer-facing roles

Continuous learning

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-sav