Partner Solutions Architect

Rozgoo; United States; Remote; USD 159,000 - 238,000; Full time

Job summary

Twilio is seeking a Principal Partner Solutions Architect to lead the technical strategy for our most strategic partners in the EMEA region. You will design multi-platform integration patterns and drive enablement to ensure partner success.

You will work with regional GTM teams, influence product roadmaps, and create reusable assets that help partners scale across complex enterprise stacks. UK-based role with travel.

Qualifications

• 8+ years of experience in technical pre-sales, consulting, or partner-facing roles.
• Experience with System Integrator or Technology Partner ecosystems.
• Fluency in API-first architectures and building functional prototypes.

Responsibilities

• Drive technical enablement and readiness across strategic partners.
• Partner with regional GTM teams to embed partner strategies early.
• Architect scalable, secure solutions for complex enterprise stacks.
• Bridge between partner community and Product teams to influence roadmaps.
• Create reusable solution assets and technical documentation to scale adoption.

Skills

Technical pre-sales experience

SI/Technology Partner ecosystems

API-first architectures

Executive and technical communication

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Partner Solutions Architect.

About the job

This position is needed to act as a lead technical strategic advisor for our most strategic partners in the EMEA region, ensuring they have the technical vision and enablement to build world-class solutions on the platform.

Join our Partners team as a Principal technical influencer guiding strategic System Integrators and Technology Partners across EMEA. You will design sophisticated, multi-platform solutions that integrate with complex technology stacks. By driving technical enablement, you ensure partners deliver customer outcomes independently.

Responsibilities

In this role, you’ll:

• Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.
• Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.
• Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.
• Act as a technical bridge between the partner community and Product teams to influence global roadmaps.
• Create reusable solution assets and technical documentation that help partners scale adoption.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.
• Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.
• Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.
• Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.

Desired:

• Subject Matter Expertise in AI-powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).
• Proficiency in multiple languages applicable to the EMEA region.
• Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.

Location

This role will be based in the UK.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help y