Principal Presales Engineer, Product Specialist

OpenKrill; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Twilio is seeking a Principal Presales Engineer, Product Specialist to partner with sales, solutions engineering, and enterprise strategists on complex, multi-product opportunities. You will scope, design, and validate how solutions fit into a client ecosystem and help paint Twilio's long-term vision.

You will collaborate across product, engineering, and marketing to identify technology patterns, influence strategy, and drive the technical win in demanding sales cycles.

Qualifications

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures via APIs.
• Experience leading pre-sales or solution architecture engagements, including scoping, design, and validation in Portuguese and English.
• Strong background in API-based, event-driven systems with REST APIs and webhooks.
• Proficiency in at least one backend language such as Node.js or Python.
• Demonstrated expertise in messaging platforms, including throughput management and deliverability optimization.

Responsibilities

• Develop expertise of the Twilio platform, use cases and buyer personas, while staying current with Voice + AI trends.
• Scope, design, and build multi-product solution architectures and compelling presentations to secure the Technical Win.
• Support core sales and solutions engineering on value-selling strategies in complex sales cycles.
• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems.
• Collaborate with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and win in complex deals.
• Document patterns and technology shifts to influence Product and R&D strategy and roadmap.

Skills

Conversational AI

Pre-sales leadership

API-based systems

REST APIs

Node.js / Python

Messaging platforms

Technical storytelling

Cross-functional collaboration

Tools

OpenAI API

Dialogflow

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer, Product Specialist.

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

• Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI
• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win
• Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs).
• Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.
• Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.
• Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.
• Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.
• Ability to communicate complex technical concepts clearly to technical and executive audiences.
• Strong collaboration and influencing skills across sales, engineering, and product stakeholders.

• Experience working in an overlay or specialist pre-sales capacity.
• Experience collaborating with Product on roadmap or positioning.
• Prior exposure to Twilio products or other CPaaS platforms.
• Business-level proficiency in Spanish.

Location

This role will be remote, and based in Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Equal opportunity employer statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.