Principal Presales Engineer (German Speaking)

Twilio Inc.; United States; Remote; USD 103,000 - 159,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Healthcare

Retirement savings program

Job summary

Twilio seeks a Principal Presales Engineer for the DACH region. The role is remote and focuses on enabling customers to build the future of communications, leading technical discovery, architecture proposals and product demonstrations.

You will partner with sales, guide API usage, and act as a trusted advisor while mentoring peers and driving customer success across the EMEA region.

Qualifications

• 8+ years pre-sales experience selling complex, technical products or 10+ years in delivery/consulting with customer-facing roles.
• Excellent communicator and presenter who can gain audience confidence.
• Engaging storyteller capable of conveying complex topics to diverse audiences.
• Ability to map a customer’s communications needs to a technical solution.
• Experience with software development or familiarity with backend/web tech (Java, Node.js, React/Angular).
• Experience in Telecom, SIP, Contact Center, or Security domains.
• Familiarity with sales methodologies and deal lifecycle.
• Bachelor’s or Master’s in a technical field (Engineering/CS) or equivalent.
• Proficiency in German language for DACH coverage.

Responsibilities

• Partner with Account Executives to run pre-sales activities including demos, POC, RFPs, design documentation and enablement sessions.
• Lead the technical and product sale, recommending best-practice solutions and API usage guidance.
• Act as trusted advisor by uncovering customer pains and designing innovative technical solutions.
• Create and present interactive demos to showcase Twilio’s Communications products to both technical and non-technical stakeholders.
• Be hands-on, energetic, and able to lead others to success.
• Identify and solve problems for customers and the organization as we grow.
• Contribute knowledge-sharing materials and reusable demonstrations.
• Mentor less experienced Presales Engineers.

Skills

Pre-sales experience

Excellent communication

Storytelling

Solution architecture

Mentoring

Travel flexibility

Education

Bachelor’s or Master’s in Engineering/CS

Tools

REST APIs

Java

Node.js

Python

JavaScript

HTML/CSS

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer, DACH.

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.

Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Presales Engineers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs
• Previous experience in Telecom, SIP, Contact Center, or Security .
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Proficient German speaker

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience working with customers in the DACH region

This role will be remote and based in the UK, Ireland or Spain

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.