Partner Services & Success Specialist

Greater-Chicago-Food-Depository; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

Disability insurance

403(b) retirement plan

Generous paid time off

Parental leave

On-site gym

ThrivePass wellness program

Employee referral bonus

Job summary

Greater Chicago Food Depository seeks a Partner Services Specialist to support our partner network across Cook County. You will respond to inquiries by phone, email, and mail, assist with referrals and training, and collaborate with internal teams to resolve issues.

Strong customer service and organizational abilities are essential, with bilingual English/Spanish preferred. The role requires the ability to maintain accurate partner records, support online ordering, and participate in audits and

Qualifications

• 2 years of customer service experience required.
• Ability to communicate diplomatically and professionally, in both verbal and written forms.
• Bilingual English/Spanish desired.

Responsibilities

• Respond to partner and program inquiries by phone, email, and mail with prompt, professional service.
• Assist in referral, technical assistance, and training for partners.
• Collaborate with Transportation, Finance, IT, and Operations to resolve issues.

Skills

Customer service

Integrity

Communication

Interpersonal skills

Problem solving

Organizational skills

Multi-tasking

MS Office

Tools

CERES system

Find Food/Vivery

MS Office

Job description

Greater Chicago Food Depository seeks a Partner Services Specialist to support our partner network across Cook County. You will respond to inquiries by phone, email, and mail, assist with referrals and training, and collaborate with internal teams to resolve issues.

Strong customer service and organizational abilities are essential, with bilingual English/Spanish preferred. The role requires the ability to maintain accurate partner records, support online ordering, and participate in audits and