Partner Success & Support Specialist

Chicagosfoodbank; Chicago, Northern (IL, KY); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life and disability

Employee Assistance Program

403(b) retirement plan with employer

Generous paid time off

Parental leave

On-site gym

ThrivePass lifestyle and wellness

Employee referral bonus

Job summary

Greater Chicago Food Depository seeks a Partner Services Specialist to support its network of partners across Cook County. You will respond to inquiries by phone, email, and mail with professional, courteous service and keep partner records accurate.

The role requires at least 2 years of customer service experience, strong communication skills, and preferred English/Spanish bilingual ability. COVID vaccination is required; a deadline-driven office environment is expected.

Qualifications

• 2 years of customer service experience required.
• Bilingual (English/Spanish) desired.
• COVID vaccination is required for employment.
• Strong customer service, interpersonal and problem-solving skills.
• Ability to communicate diplomatically and professionally, in both verbal and written forms.
• Stellar organizational and multi-tasking skills with attention to detail.

Responsibilities

• Respond to partner and program inquiries by phone, email, and mail, with prompt, professional responses.
• Communicate and assist in the referral, technical assistance, and training to partners.
• Collaborate with other GCFD departments to address service issues as they arise.
• Ensure administrative files are up to date and maintain file audit readiness.
• Ensure the accuracy of partner records, including within CERES and Find Food/Vivery, and assist with review and optimization of SOPs regarding data input and maintenance.
• Maintain strong knowledge of all program regulations and guidelines and performance standards established by the Food Depository and regulatory agencies.
• Maintain consistent, professional contact with partners, adhering to professional and ethical guidelines in all guest and partner interactions.
• Maintain accurate reports and assist as needed in preparing for audits of Food Depository records by government/monitoring agencies and Feeding America.
• Assist partners with the online ordering system and intake as well as troubleshoot any problems.
• Demonstrate initiative in seeking out and supporting additional projects.
• Manage administrative functions of specific programs as assigned.

Skills

Customer service

Microsoft Office

Bilingual English/Spanish

Communication skills

Attention to detail

Tools

CERES

Find Food/Vivery

Job description

Greater Chicago Food Depository seeks a Partner Services Specialist to support its network of partners across Cook County. You will respond to inquiries by phone, email, and mail with professional, courteous service and keep partner records accurate.

The role requires at least 2 years of customer service experience, strong communication skills, and preferred English/Spanish bilingual ability. COVID vaccination is required; a deadline-driven office environment is expected.