Partner Success & Services Specialist

Greater Chicago Food Depository; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Employee Assistance Program

403(b) retirement plan

Generous paid time off

Parental leave

On-site gym

ThrivePass

Referral bonus

Job summary

Greater Chicago Food Depository in Chicago seeks a Partner Services Specialist to provide customer service for its network of partners across Cook County. You will respond to inquiries by phone, email, and mail, and support program activities with administrative duties.

The role requires solid customer service experience, strong communication, and the ability to work across departments. Bilingual English/Spanish is desired, and COVID vaccination is required.

Qualifications

• 2 years of customer service experience.
• Ability to communicate diplomatically and professionally.
• Bilingual English/Spanish desired.
• COVID vaccination is required for employment.

Responsibilities

• Respond to partner and program inquiries by phone, email, and mail with prompt, professional responses.
• Communicate and assist in referral, technical assistance, and training to partners.
• Collaborate with other departments to address service issues as they arise.
• Maintain up-to-date administrative files and ensure audit readiness.
• Ensure accuracy of partner records in CERES and Find Food/Vivery and assist with SOP reviews.
• Maintain knowledge of program regulations and performance standards and adhere to guidelines.
• Maintain professional contact with partners and adhere to ethical guidelines in interactions.
• Prepare accurate reports and assist with audits of records by government/monitoring agencies.
• Assist partners with online ordering system and intake, troubleshoot problems.
• Demonstrate initiative in seeking additional projects.
• Manage administrative functions of specific programs as assigned.
• Collaborate with colleagues to ensure partners are positioned for success.

Skills

Customer service

Communication

Problem solving

Organizational skills

MS Office

Bilingual

Tools

CERES

Find Food/Vivery

Excel

Job description

Greater Chicago Food Depository in Chicago seeks a Partner Services Specialist to provide customer service for its network of partners across Cook County. You will respond to inquiries by phone, email, and mail, and support program activities with administrative duties.

The role requires solid customer service experience, strong communication, and the ability to work across departments. Bilingual English/Spanish is desired, and COVID vaccination is required.