Partner Services Specialist

Chicagosfoodbank; Chicago, Northern (IL, KY); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life and disability

Employee Assistance Program

403(b) retirement plan with employer

Generous paid time off

Parental leave

On-site gym

ThrivePass lifestyle and wellness

Employee referral bonus

Job summary

Greater Chicago Food Depository seeks a Partner Services Specialist to support its network of partners across Cook County. You will respond to inquiries by phone, email, and mail with professional, courteous service and keep partner records accurate.

The role requires at least 2 years of customer service experience, strong communication skills, and preferred English/Spanish bilingual ability. COVID vaccination is required; a deadline-driven office environment is expected.

Qualifications

• 2 years of customer service experience required.
• Bilingual (English/Spanish) desired.
• COVID vaccination is required for employment.
• Strong customer service, interpersonal and problem-solving skills.
• Ability to communicate diplomatically and professionally, in both verbal and written forms.
• Stellar organizational and multi-tasking skills with attention to detail.

Responsibilities

• Respond to partner and program inquiries by phone, email, and mail, with prompt, professional responses.
• Communicate and assist in the referral, technical assistance, and training to partners.
• Collaborate with other GCFD departments to address service issues as they arise.
• Ensure administrative files are up to date and maintain file audit readiness.
• Ensure the accuracy of partner records, including within CERES and Find Food/Vivery, and assist with review and optimization of SOPs regarding data input and maintenance.
• Maintain strong knowledge of all program regulations and guidelines and performance standards established by the Food Depository and regulatory agencies.
• Maintain consistent, professional contact with partners, adhering to professional and ethical guidelines in all guest and partner interactions.
• Maintain accurate reports and assist as needed in preparing for audits of Food Depository records by government/monitoring agencies and Feeding America.
• Assist partners with the online ordering system and intake as well as troubleshoot any problems.
• Demonstrate initiative in seeking out and supporting additional projects.
• Manage administrative functions of specific programs as assigned.

Skills

Customer service

Microsoft Office

Bilingual English/Spanish

Communication skills

Attention to detail

Tools

CERES

Find Food/Vivery

Job description

Job Details

Job Location: Greater Chicago Food Depository - Chicago, IL 60632

Education Level: None

Salary Range: $24.00 - $25.00 Hourly

Job Shift: Day

General Description:

Partner Services Specialists provide customer service support to the Food Depository’s network of partners across Cook County. Partner Services Specialists promptly respond to partner and program inquiries by phone, email, and mail, while ensuring a prompt, professional, and courteous response. Additionally, Partner Services Specialists are familiar with all program activities and provide administrative support to all Food Depository food programs. Partner Services Specialists collaborate and communicate cross-team and cross-department to resolve issues and provide feedback and support.

Key Responsibilities and Essential Functions:

• Respond to partner and program inquiries including administration requests by phone, email, and mail, while ensuring a prompt, professional, and courteous response.
• Communicate and assist in the referral, technical assistance, and training to partners.
• Collaborate with other GCFD departments including Transportation, Finance, IT, and Operations to address service issues as they arise.
• Ensure administrative files are up to date and maintain file audit readiness.
• Ensure the accuracy of partner records, including within CERES and Find Food/Vivery, and assist with review and optimization of SOPs regarding data input and maintenance.
• Maintain strong knowledge of all program regulations and guidelines and performance standards established by the Food Depository and regulatory agencies.
• Maintain consistent, professional contact with partners, adhering to professional and ethical guidelines in all guest and partner interactions.
• Maintain accurate reports and assist as needed in preparing for audits of Food Depository records by government/monitoring agencies and Feeding America.
• Assist partners with the online ordering system and intake as well as troubleshoot any problems.
• Demonstrate initiative in seeking out and supporting additional projects.
• Manage administrative functions of specific programs as assigned.

Collaboration & Partnership:

• Collaborate with colleagues across teams to ensure partners are positioned for success in their food access programs.
• Support partners during their food distribution activities as needed, ensuring best practices and client-focused programming.
• Work with partner sites and the Training team to quickly resolve any outstanding compliance issues to minimize partner holds and ensure continuing support for the community.

Other responsibilities as assigned.

Qualifications

• 2 years of customer service experience required.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate diplomatically and professionally, in both verbal and written forms.
• Pleasant, patient, and friendly attitude, along with great listening skills.
• Strong customer service background, interpersonal and problem-solving skills required.
• Stellar organizational and multi-tasking skills with attention to detail required; team player.
• Intermediate proficiency in MS Office: Word, Excel, Access, and Outlook highly preferred.
• Ability to work comfortably in a deadline-oriented environment.
• Bilingual (English/Spanish) desired.
• COVID vaccination is required for employment.

Exposure:

• Normal office environment with some exposure to a warehouse environment.
• Interacts with Food Depository staff, partner agencies, applicant agencies, funding organizations, community leaders, volunteers, and the public.

Benefits:

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• Employee Assistance Program
• 403(b) retirement plan with employer contribution
• Generous paid time off
• Parental leave
• On-site gym
• $3,000 annual employer-paid ThrivePass lifestyle and wellness benefit program
• $250 employee referral bonus