Partner Ministries Agent I

Kenneth Copeland Ministries; Newark (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Kenneth Copeland Ministries is seeking a customer service representative to support Partners via phone, chat, and internet. You will answer questions, receive orders and donations, and pray with partners.

The role emphasizes professional communication, adherence to protocols, and ministerial duties in a call center environment. Qualifications include a High School Diploma and 1 year of call center experience preferred; strong etiquette, data entry, and use of desktop applications are required.

Qualifications

• High School Diploma or equivalent.
• 1 year of call center experience preferred.
• Proficient with multiple desktop applications and data entry.
• Professional representation of KCM in all communications.
• Must be a Born-again believer and aligned with KCM mission.

Responsibilities

• Handle large quantities of inbound calls and identify caller needs.
• Demonstrate active listening and effective communication on calls.
• Deliver the best solution for partner needs and follow protocols.
• Utilize the knowledge base to relay accurate information.
• Meet ministry duties: Spirit-led prayer with partners on calls.
• Maintain professional, courteous service and positive call culture.

Skills

Call center experience

Telephone etiquette

Data entry

Communication skills

Problem solving

Education

High School Diploma

Tools

Office software

Job description

Description

This position reports directly to the Partner Ministries Supervisor. Serves the Partners of KCM by answering questions, receiving orders and donations, and praying with ministry partners contacting KCM via phone, chat, or the internet.

This position reports directly to the Partner Ministries Supervisor. Serves the Partners of KCM by answering questions, receiving orders and donations, and praying with ministry partners contacting KCM via phone, chat, or the internet.

Primary Duties And Responsibilities

Customer Service responsibilities include:

• Managing large quantities of inbound calls
• Identifying and assessing callers' needs
• Demonstrates active listening and utilizes effective communication skills
• Delivering the best solution for partner needs
• Adhering to all department protocols and processes
• Consistently reviewing and utilizing the department knowledge base to relay accurate information to partners.

Ministry Duties Include

• Practicing a dynamic, living relationship with Jesus Christ and praying in tongues for at least 30 minutes daily.
• Attending to partner spiritual needs through Spirit-empowered prayer over the phone.
• Honoring and valuing callers to establish and sustain long-term partner relationships.
• Effectively presenting the benefits of ministry partnership on every applicable call.
• Following all guidelines for ministry functions.
• Intently engaging in the ministry teachings, mission, and vision.
• Actively contributing to a positive culture at KCM.

Requirements

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.

Knowledge, Skills, And Abilities

• One year of call center experience is preferred.
• Possesses knowledge of KCM events and products.
• Exhibits proficient telephone etiquette skills while using multiple desktop applications.
• Exhibits critical thinking and is solution oriented.
• Detail-oriented, well-organized, and able to work within a structured environment.
• Requires professional representation of KCM in all communications.
• Displays competency with current office technology.
• Responds to sensitive situations and does not disclose confidential material to unauthorized personnel.
• Must be a Born-again believer filled with the Spirit and willing to abide by the KCM Mission/Vision Statement.
• This position requires ministerial licensing through the ministry. Must complete mandatory ministerial licensing paperwork within thirty days of hire. (Licensing is renewed yearly)

Typical Physical Demands

• Able To Lift 30 lbs.
• Must be able to sit at a workstation for extended periods.
• Must work overtime on an “as needed” basis.

Typical Mental Demands

• Investigates root issues and offers solutions.
• Performs Data Entry tasks.
• Adapts positively to changing work situations.
• Maintains an attitude of continual learning.
• Maintains focus within active surroundings.
• Makes good decisions with moderate supervision.

Working Conditions

• Normal call center environment.