Partner Solutions Associate (Customer Service Rep)

JSI; Madison (MS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Generous PTO

Ongoing professional development

Job summary

A leading telecommunications company in Madison, Mississippi, is looking for a Partner Solutions Associate. This position involves engaging with customers, providing exceptional service, and collaborating with partners to deliver tailored solutions. The ideal candidate holds an Associate's degree and has 2+ years of experience in customer-facing roles. This role offers competitive salary and comprehensive benefits including medical and dental coverage.

Qualifications

• 2+ years of experience in a customer-facing role.
• Proficient in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers to deliver exceptional experiences.
• Collaborate with partners to implement tailored solutions.
• Ensure seamless execution and optimize partner performance.

Skills

Customer service skills

Communication

Microsoft Office Suite

Education

Associate's degree in business, marketing, communications, or related field

Tools

CRM or ticketing systems

Job description

Overview

JSI invites you to join our team as a Partner Solutions Associate on our Partner Solutions team in Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Position Overview

As a Partner Solutions Associate, you will be responsible for engaging with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. In this role, you will collaborate with our partners to assist in the delivery and implementation of tailored solutions that align with our partners’ goals to best serve them and their customers.

Responsibilities

• Bridge internal teams and external partners to ensure seamless execution and optimize partner performance.
• Respond quickly to customer inquiries via in-person, phone, email, and live chat, ensuring high-quality service.
• Provide professional and accurate responses to customer inquiries regarding partner products, services, policies, quotes, orders, status, complaints, and returns.
• Ensure the confidentiality and security of all partner account information and business details.
• Schedule and coordinate technicians for partner onsite locations to ensure timely and efficient installations.
• Resolve customer issues efficiently and escalate when necessary, ensuring customer satisfaction.
• Additional duties as outlined by management.

Requirements

Required Qualifications:

• Associate’s degree in business, marketing, communications, or a related field, or equivalent work experience in a related role.
• 2+ years of experience in a customer-facing role.
• Comprehensive knowledge of Microsoft Office Suite (Word, Excel, etc.).
• Excellent communication, both verbal and written, and proficient in English.
• Proven experience in a corporate environment.
• Willingness and ability to travel as needed, as well as a valid U.S. driver’s license in good standing, are required.

Preferred Qualifications

• Familiarity with CRM or ticketing systems.

Physical Requirements and Working Conditions

• Ability to sit or stand for extended periods while using computer keyboard, and/or mouse, or phone.
• Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
• Capable of driving to partner locations when required.

Benefits and Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k)).
• Generous PTO and travel support.
• Ongoing professional development and educational opportunities.