Partner Relations & Programs Associate

Resource Innovations; Massachusetts; Hybrid; USD 65,000 - 87,000; Full time

Benefits offered by this job

Paid vacation

401(k) employer match

Medical/Dental/Vision

Parental leave

Commuter benefits

Employee assistance program

Job summary

Resource Innovations seeks a Partner Relations Associate to connect utility clients, distributors, and program teams across New England, driving participation and successful delivery of energy-efficiency programs.

You will nurture trust-based partnerships, coordinate outreach and events, and support reporting, documentation, and process improvements. A background in energy efficiency and strong communication are valued, with travel as needed within the region.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2-4+ years of experience in energy efficiency programs, account management, customer success, outreach, sales support, or project coordination.
• Strong relationship-building and interpersonal skills with ability to communicate across diverse audiences.
• Self-motivated to drive results with meticulous attention to detail.
• Balance people-facing work with administrative and coordination responsibilities.
• Able to manage multiple priorities in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (heavy on Excel), Salesforce, and online application systems.

Responsibilities

• Serve as a key contact for distributors, contractors, utility partners, and internal teams, building trust-based relationships to support program participation and success.
• Advance projects through proactive communication, coordination, and follow-up from submission to payment.
• Support program partners in delivering presentations, trainings, and hosting in-person events to promote program offerings and participation.
• Develop and distribute marketing content and communications related to program structure and updates.
• Assist with application support, project tracking, documentation, and issue resolution to keep projects on schedule.
• Monitor project activity, maintain tracking and databases, and support reporting on participation, performance, and milestones.
• Collaborate cross-functionally with program management, marketing, outreach, rebate processing, and software teams to support goals.
• Adapt to changing program needs and client priorities while maintaining customer service and partner satisfaction.
• Other duties as assigned.

Skills

Relationship-building

Interpersonal communication

Written and verbal communication

Project coordination

Sales support

Excel

Salesforce

Education

Bachelor's degree in Environmental Science, Business, Marketing, Communications, Economics, Engineering, or related field

Tools

Microsoft Office Suite

Salesforce

Job description

Resource Innovations seeks a Partner Relations Associate to connect utility clients, distributors, and program teams across New England, driving participation and successful delivery of energy-efficiency programs.

You will nurture trust-based partnerships, coordinate outreach and events, and support reporting, documentation, and process improvements. A background in energy efficiency and strong communication are valued, with travel as needed within the region.