Partner Relations Associate

Resource Innovations; Massachusetts; Hybrid; USD 65,000 - 87,000; Full time

Benefits offered by this job

Paid vacation

401(k) employer match

Medical/Dental/Vision

Parental leave

Commuter benefits

Employee assistance program

Job summary

Resource Innovations seeks a Partner Relations Associate to connect utility clients, distributors, and program teams across New England, driving participation and successful delivery of energy-efficiency programs.

You will nurture trust-based partnerships, coordinate outreach and events, and support reporting, documentation, and process improvements. A background in energy efficiency and strong communication are valued, with travel as needed within the region.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2-4+ years of experience in energy efficiency programs, account management, customer success, outreach, sales support, or project coordination.
• Strong relationship-building and interpersonal skills with ability to communicate across diverse audiences.
• Self-motivated to drive results with meticulous attention to detail.
• Balance people-facing work with administrative and coordination responsibilities.
• Able to manage multiple priorities in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (heavy on Excel), Salesforce, and online application systems.

Responsibilities

• Serve as a key contact for distributors, contractors, utility partners, and internal teams, building trust-based relationships to support program participation and success.
• Advance projects through proactive communication, coordination, and follow-up from submission to payment.
• Support program partners in delivering presentations, trainings, and hosting in-person events to promote program offerings and participation.
• Develop and distribute marketing content and communications related to program structure and updates.
• Assist with application support, project tracking, documentation, and issue resolution to keep projects on schedule.
• Monitor project activity, maintain tracking and databases, and support reporting on participation, performance, and milestones.
• Collaborate cross-functionally with program management, marketing, outreach, rebate processing, and software teams to support goals.
• Adapt to changing program needs and client priorities while maintaining customer service and partner satisfaction.
• Other duties as assigned.

Skills

Relationship-building

Interpersonal communication

Written and verbal communication

Project coordination

Sales support

Excel

Salesforce

Education

Bachelor's degree in Environmental Science, Business, Marketing, Communications, Economics, Engineering, or related field

Tools

Microsoft Office Suite

Salesforce

Job description

Resource Innovations is seeking a Partner Relations Associate to join our growing team in New England. This role blends relationship-driven outreach with program coordination and partner management, supporting the successful delivery of utility energy efficiency programs in Connecticut.

In this highly collaborative role, you will serve as a key connector between utility clients, distributors, internal delivery teams, and program partners. You will focus on building trust-based relationships, supporting supply chain partners, advancing projects through clear communication and follow-through, and helping manage program activities from outreach through project closeout.

This position is ideal for someone who excels at people-facing work, enjoys moving projects forward through strong communication and organization, and is comfortable balancing relationship management with operational and program support. Success in this role is measured by performance results, partner satisfaction, program participation, and effective collaboration across teams.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties And Responsibilities

• Serve as a key point of contact for distributors, contractors, utility partners, and internal teams, building strong, trust-based relationships that support program participation and success.
• Advance projects through proactive communication, coordination, and follow-up, helping distributors navigate the process with ease from submission to payment.
• Support program partners in delivering presentations, trainings, and hosting in-person events, to promote program offerings and increase participation.
• Develop and distribute marketing content and communications related to program structure and updates.
• Assist with application support, project tracking, documentation, and issue resolution to keep projects on schedule.
• Monitor project and program activity, maintain project tracking and databases, and support reporting on participation, performance, and key milestones.
• Collaborate cross-functionally with program management, marketing, outreach, rebate processing, and software teams to support program goals and continuous improvement.
• Adapt to changing program needs, market conditions, and client priorities while maintaining a high level of customer service and partner satisfaction.
• Other duties as assigned.

Requirements

• Bachelor's degree in Environmental Science, Business, Marketing, Communications, Economics, Engineering, or a related field, or equivalent professional experience.
• 2-4+ years of experience in energy efficiency programs, account management, customer success, outreach, sales support, project coordination, or a related field.
• Strong relationship-building and interpersonal skills with the ability to communicate effectively across diverse audiences.
• Self-motivated to drive results, with meticulous attention to detail.
• Comfort balancing people-facing work with administrative and coordination responsibilities.
• Able to manage multiple priorities in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with common software tools such as Microsoft Office Suite (heavy on Excel), Salesforce, online application systems.
• Interest in sustainability, clean energy, and making a meaningful environmental impact.
• Valid U.S. driver's license and ability to travel locally as needed.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education And Experience

• Experience with utility energy efficiency programs, demand-side management, lighting, building systems, or construction-related fields.
• Experience working with subcontractors, community organizations, or utility clients.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $65,000- $87,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.