Partner Success & Programs Coordinator

Resource-Innovations; Connecticut; On-site; USD 65,000 - 87,000; Full time

Job summary

Resource Innovations is seeking a Partner Relations Associate to join our New England team in Connecticut. This role blends relationship-driven outreach with program coordination and partner management to support utility energy efficiency programs.

In this collaborative position, you will connect utility clients, distributors, internal teams, and program partners, driving project progress through clear communication and follow-through.

Qualifications

• Bachelor’s degree in Environmental Science, Business, Marketing, Communications, Economics, Engineering, or related field, or equivalent professional experience.
• 2–4+ years of experience in energy efficiency programs, account management, customer success, outreach, sales support, project coordination, or a related field.
• Strong relationship-building and interpersonal skills with the ability to communicate effectively across diverse audiences.
• Self-motivated to drive results, with meticulous attention to detail.
• Comfort balancing people-facing work with administrative and coordination responsibilities.

Responsibilities

• Serve as a key point of contact for distributors, contractors, utility partners, and internal teams, building strong, trust-based relationships that support program participation and success.
• Advance projects through proactive communication, coordination, and follow-up, helping distributors navigate the process from submission to payment.
• Support program partners in delivering presentations, trainings, and hosting in-person events, to promote program offerings and increase participation.
• Develop and distribute marketing content and communications related to program structure and updates.
• Assist with application support, project tracking, documentation, and issue resolution to keep projects on schedule.
• Monitor project and program activity, maintain project tracking and databases, and support reporting on participation, performance, and key milestones.
• Collaborate cross-functionally with program management, marketing, outreach, rebate processing, and software teams to support program goals and continuous improvement.
• Adapt to changing program needs, market conditions, and client priorities while maintaining a high level of customer service and partner satisfaction.
• Other duties as assigned.

Skills

Relationship-building

Communication

Detail-oriented

Multi-tasking

Excel

Salesforce

Customer-facing

Education

Bachelor’s degree or equivalent

Tools

Excel

Salesforce

Office Suite

Online application systems

Job description

Resource Innovations is seeking a Partner Relations Associate to join our New England team in Connecticut. This role blends relationship-driven outreach with program coordination and partner management to support utility energy efficiency programs.

In this collaborative position, you will connect utility clients, distributors, internal teams, and program partners, driving project progress through clear communication and follow-through.