Partner & Platform Product Manager

Firstnational; Tulsa (OK); On-site; USD 110,000 - 170,000; Full time

Job summary

FNBO is seeking a Partner & Platform Product Manager to own the merchant experience and marketplace platform relationships within Point of Sale Lending - Home Improvement. You will oversee platform health, roadmap, and risk management while coordinating product integrations and merchant journeys.

In this role you will manage partner relationships, align platform goals with risk and credit strategy, and collaborate across Legal, Risk, and BD teams to deliver measurable value for merchants and

Qualifications

• Experience owning partner experience and platform roadmaps.
• Strong ability to define measurable success metrics.
• Experience with risk management for merchants.

Responsibilities

• Own and manage partner experience and marketplace platforms end-to-end.
• Prioritize backlog and roadmap with clear measurables.
• Identify gaps and translate into actionable roadmap items.
• Lead API and system integrations and vendor platform engagements.
• Monitor risk across the platform and coordinate remediation.
• Collaborate with Brand, PSM Lead, BD Team for feedback.
• Coordinate with Legal and Risk functions on platform requirements.

Skills

Stakeholder management

Cross-functional collaboration

API integrations

Vendor management

Risk management

Strategic thinking

Data analysis

Tools

APIs

Integration tools

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

The Partner & Platform Product Manager serves as the end-to-end owner of the merchant experience and marketplace platform relationships within Point of Sale Lending - Home Improvement. This role is responsible for platform health, capability evolution, strategic partner relationships, and reducing merchant risk, while serving as the organization's lead for product integrations, system processes, and merchant journey touchpoints. The role bridges technology and cross-functional governance to ensure the platform delivers measurable value for merchants, customers, and internal stakeholders.

About This Role:

Partner Experience & Marketplace Platform Management

• Own and manage the partner experience and marketplace platforms end-to-end, serving as the primary product owner responsible for platform health, capability, and evolution.
• Maintain and prioritize the partner and marketplace backlog and roadmap, ensuring all requirements are clearly defined with measurable success metrics.
• Conduct ongoing assessment of platform gaps and opportunities, translating findings into actionable roadmap items.
• Serve as the primary technology relationship owner and SME for all platform-related vendor and partner technology engagements.
• Act as the escalation point for partner or marketplace-related issues, coordinating resolution across internal and external stakeholders.
• Ensure strong risk management practices across the platform to minimize, and/or shift to partners, the risk from Merchants including Sales Practice issues.
• Collaborate with Brand Manager and PSM Lead and BD Team to incorporate partner feedback and evolving needs into the experience roadmap.
• Partner with Credit Risk and Product Strategy Manager to ensure policy decisions are informed by platform data, partner dynamics, and strategic goals.

Strategic Platform Relationship Management

• Serve as the strategic relationship manager for platform partners, fostering long-term, value-driven partnerships aligned to program objectives.
• Develop and maintain a deep understanding of partner platform goals, capabilities, and roadmaps to proactively identify alignment opportunities.
• Represent FNBO's platform interests in partner-facing discussions, negotiations, and strategic planning sessions.

Platform Strategy

• Research and maintain ongoing competitive insight into marketplace industry to understanding broader relationships, participants, and trends.
• Develop and own the strategy for marketplace platforms that aligns with overall program goals in coordination with Product Strategy manager, establishing a clear vision and measurable objectives.
• Create marketplace playbook that defines our approach in this space and incorporates best practices, capabilities/integration, lines of ownership, and enterprise requirements.
• Evaluate and recommend build/partner decisions for platform capabilities, synthesizing competitive data, partner feedback, and internal performance metrics into actionable strategic recommendations.

API & Integration Management

• Serve as the lead for all API and system integrations and partner platforms supporting our HIL partners.
• Oversee the ongoing use, performance, and continuous improvement of integrations to maximize value delivery for partners, customers, and internal stakeholders.
• Maintain knowledge of integrations, data flows, and dependencies across all connected systems.
• Establish and maintain an organized framework for managing partner platform relationships, including issue tracking, escalation protocols, and SLA oversight.
• Serve as the primary escalation contact for partner platform concerns, ensuring timely resolution and clear communication to internal stakeholders.
• Partner with Legal, First Line Risk, and Enhanced Vendor Management (EVM) on requirements and ongoing monitoring of the partner platform.
• Monitor vendor performance against contractual obligations and drive accountability for service delivery.

Program Analysis - Partner-Level Deep Dives

• Lead and conduct deep-dive analytical reviews at the individual partner level to assess performance, identify trends, and surface actionable insights.
• Monitor marketplace merchants to ensure performance concerns are addressed, and necessary merchant training, coaching, or removal is completed with support of Marketplace partners.
• Synthesize data across partner activity, platform usage, credit outcomes, and customer experience metrics to build a comprehensive view of partner health.
• Present findings and recommendations to leadership and cross-functional stakeholders to inform strategic decisions and roadmap prioritization.

Cross-Functional Collaboration & Governance

• Work closely with the HIL Product Manager to align platform priorities with overall program strategy.
• Collaborate with Compliance, Legal