Sr Product Manager

PayPal; San Jose (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

PayPal is seeking a product-focused professional to own strategy and execution for payment optimization across branded and unbranded stacks, with responsibilities for authentication and authorization rate performance. The role drives Global Platform Unification across PSP businesses, focusing on optimization capabilities and value-added services delivered consistently across regions.

This individual contributor role requires strong data-driven decision making and collaboration with

Qualifications

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

• Uses data to build insights on product or platform requirements consistent with the vision.
• Gathers insights from the customer experience to input to product requirements
• Analyzes research, market analysis and usability studies to support data-driven decisions
• Monitors product profitability measures, including budget
• Lead sprint planning, daily standups and retrospectives to drive execution; interfaces with leadership as needed
• Partners with data scientists, product designers and UX researchers to identify new opportunities

Skills

Data analysis

Product strategy

Sprint planning

Stakeholder management

Education

Bachelor's degree

Job description

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This role owns product strategy and execution for payment optimization across PayPal's branded and unbranded (PPCP) stacks, with direct accountability for authentication and authorization rate performance. The role also drives Global Platform Unification across our PSP businesses, concentrating on optimization capabilities and value-added services (VAS) that can be delivered consistently across regions and business lines. This is an individual contributor role.

Essential Responsibilities

• Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Minimum Qualifications

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Own product strategy and lifecycle performance: Manage, track, and report product performance across its full lifecycle, including strategy, planning, and issue prioritization, spanning wallet, issuer, platform decline, and risk decline optimization.
• Drive the roadmap and statement of direction: Drive product development and improvements, including roadmap and statement of direction work, and manage the full product lifecycle from concept and design through testing, production deployment, and commercialization.
• Drive wallet optimization: Own approval rate and acceptance for digital wallets such as Apple Pay, Google Pay, including tokenized and pass through wallet flows, wallet provisioning and updates, and the authentication and routing specific to each wallet.
• Drive issuer optimization: Raise approval rates at the issuer level using the data issuers prefer, such as network tokens, merchant advice and decline codes, and enriched transaction metadata, along with issuer engagement and retry and routing strategies built for each issuer.
• Drive platform decline optimization: Steadily reduce the declines that come from PayPal's own platform and gateway, such as technical and soft declines, validation errors, timeouts, formatting issues, and routing failures, working with engineering to measure, diagnose, and fix them.
• Drive risk decline optimization: Work with Risk and Fraud to c