Partner Operations Specialist

Financial Services / FinTech Company; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Financial Services / FinTech Company is seeking a Partner Operations Specialist to manage standardized, scalable query handling for a growing partner network. You will coordinate across teams to ensure timely responses and accurate data flows.

The role emphasizes process design, issue resolution, and strong communication, with a focus on documentation, reporting, and customer service excellence to support partner success.

Qualifications

• Experience documenting processes and producing clear reports.
• Proficiency with Microsoft Office and data analysis tools.
• Ability to design scalable partner query workflows and manage tickets.

Responsibilities

• Manage standardized, scalable query management for partners.
• Collaborate with internal teams to resolve partner inquiries and ensure data integrity.
• Develop and maintain documentation and performance reports for partner operations.

Skills

Documentation

Microsoft Office Suite

Operations Management

Problem Solving

Reporting

Research and Analysis

System Design

Ticketing Systems

Priority Management

Relationship Building

Jira

Customer Service

Tools

Jira

Job description

About this job As a Partner Operations Specialist, you will be accountable for managing a standardised and scalable query management and partner…

Required Skills

Documentation Microsoft Office Suite Operations Management Problem Solving Reporting Research and Analysis System Design Ticketing Systems Priority Management Relationship Building Jira Customer Service

Company Information

Financial Services / FinTech Company