Partner Operations Specialist

Channel Impact; North Carolina; Remote; USD 70,000 - 90,000; Full time

Job summary

Channel Impact seeks a Partner Operations Specialist to support partner operations for a high-tech client's Global Partner Program. The role involves managing partner systems, collaborating with teams to optimize performance, and ensuring adherence to program commitments. Ideal candidates will have 4-6 years of experience in partner operations and strong Salesforce knowledge.

Benefits

Full Healthcare Package

Flexible paid time off

401k & Company Match

Learning & Development Stipend

Employee Referral Bonus

Qualifications

• 4 - 6 years of Partner Program/Partner Marketing Operations experience.
• Strong knowledge of Salesforce.
• Experience managing and maintaining a partner portal.

Responsibilities

• Provide daily support to partners and internal teams.
• Manage and maintain partner systems including Salesforce.
• Analyze partner performance data to identify trends.

Skills

Partner Operations

Salesforce

Problem Solving

Education

B.A. or B.S.

Job description

Channel Impact is a channel specialty firm that helps companies of all sizes achieve route to market success through partnering. Join us—to grow your career and be recognized as one of the best and brightest experts in the partner community.

Channel Impact is seeking aPartner Operations Specialistto join our team. In this role you’ll be responsible for supporting partner operations for our high-tech client’s Global Partner Program. The ideal candidate has broad Partner Operations experience including Partner Portal management, Partner Program, MDF, rebates and compliance.

This is afull-time,salariedopportunity with benefits. This role is open to remote workers in the Eastern Time or Atlantic Standard Time within the United States or Canada.

What you will do:

• Provides comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, agreements, and program-related matters.
• Manage and maintain multiple partner systems, including the portal, Salesforce, account mapping tool, learning management system, and partner university.
• Collaborate with business system teams to continuously improve, troubleshoot, and optimize the performance of partner systems.
• Introduce and integrate new partner tools into our platform ensuring they are delivered on time and to the desired quality standards and adoption.
• Implement and maintain monitoring and alerting systems to proactively detect and resolve problems.
• Create comprehensive documentation for all partner systems to support user understanding and adoption.
• Develop and manage streamlined partner processes for onboarding, deal registration, incentives (SPIFFs/MDF), opportunities, and agreements.
• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze partner performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Track partner performance against established KPIs, ensuring adherence to program commitments and policies.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

What you Bring:

• 4 - 6 years of Partner Program/Partner Marketing Operations or similar experience with a high-tech company (Required)
• Strong knowledge of Salesforce(Required)
• Experience managing and maintaining a partner portal(Required)
• Experience with partner MDF, rebates and compliance(Required)
• Self starter that shows initiative with a “can do” attitude
• Demonstrated problem-solving abilities, including working with others to quickly reach sustainable resolutions
• Up to 10% travel
• B.A. or B.S. (Required)
• Competitive compensation commensurate with experience
• Full Healthcare Package including medical, dental, and vision insurance, long-term disability insurance, life and AD&D insurance
• Flexible paid time off
• Paid holidays
• 401k & Company Match
• Learning & Development Stipend
• Employee Referral Bonus

Channel Impact is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or other applicable legally protected characteristics.

Learn more about how Channel Impact can help you drive incremental sales, at high profit, through best-in-class partnering.