Sr. Director, Payroll Operations

OneSource Virtual; United States; Remote; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Sr. Director of Payroll Operations to lead customer teams in delivering payroll, tax, and garnishment services. This pivotal role involves overseeing payroll operations, ensuring compliance with regulations, and fostering a high-quality service environment. The ideal candidate will bring extensive experience in payroll operations within a multi-company setting, coupled with strong analytical and communication skills. Join a forward-thinking company that values innovation and offers opportunities for professional growth in a collaborative culture.

Qualifications

• 8+ years’ experience in payroll operations within a multi-company, multi-state organization.
• 3+ years managing payroll operations, preferably in outsourcing.

Responsibilities

• Establish and oversee payroll operations, processes, and procedures.
• Manage timely resolution of customer issues, including escalations.
• Deliver excellent customer service across all payroll, garnishment, and tax processes.

Skills

Payroll Operations

Customer Service

Analytical Skills

Communication Skills

Problem Solving

Education

Bachelor’s degree in Business, Accounting, Finance, or MIS

Tools

ERP HR/Payroll systems

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers transform their teams with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, offering unparalleled choice, commitment, and support. OSV's headquarters are in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.

Summary

The Sr. Director, Payroll Operations oversees customer teams responsible for delivering payroll, tax, and garnishment services for multiple companies in an outsourcing environment. Reporting to the Vice President of Payroll Services, this role is a key part of the payroll/tax/garnishment outsourcing operations group.

Responsibilities

1. Establish and oversee payroll operations, processes, and procedures. Develop strategies for continuous improvement and efficiency. Keep stakeholders informed about payroll laws and regulations, and plan for necessary operational changes.
2. Identify and analyze business needs and requirements.
3. Create and document processes related to daily, quarterly, and annual payroll and garnishment processing.
4. Manage timely resolution of customer issues, including escalations.
5. Perform Root Cause Analysis and implement corrective actions.
6. Handle payroll, garnishment, and tax issues promptly on behalf of clients.
7. Deliver excellent customer service across all payroll, garnishment, and tax processes.
8. Manage HR and performance appraisals for team members, including training, goal setting, and professional development.
9. Ensure high-quality service delivery to clients.
10. Manage audit tasks and controls for the annual review period.

Competencies

• Build team identity and foster team spirit.
• Develop team members' careers.
• Provide excellent customer service skills.
• Lead multiple projects effectively.
• Strong analytical and research skills.
• Knowledge of federal, state, and local tax regulations.
• Adaptability in changing environments.

Requirements

• 8+ years’ experience in payroll operations within a multi-company, multi-state organization, preferably in outsourcing.
• 3+ years managing payroll operations, preferably in outsourcing.
• Experience with ACH Credit, ACH Debit, and check payments and collections.
• Organized, detail-oriented, with strong communication skills.
• Experience with ERP HR/Payroll systems.
• Passion for customer service.

Preferred

• Bachelor’s degree in Business, Accounting, Finance, or MIS.
• Certified Payroll Professional (CPP).

#LI-REMOTE

Join the OneSource Virtual team to learn and share ideas. We value innovative thinking, fresh perspectives, collaboration, and hard work. As we experience routine growth, we seek talented, forward-thinking professionals. OSV offers a values-based culture, opportunities for upward mobility, and professional development.