Partner Operations & Process Improvement Lead

Paychex Deutschland GmbH; New York (NY); On-site; USD 83,000 - 131,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex is seeking a Channel Operations Program Manager to identify opportunities, define requirements, evaluate options, and deliver value through partner platforms and workflows. You will support onboarding, registrations, and revenue-share administration while optimizing data governance and reporting.

As the business administrator for partner platforms, you will coordinate onboarding activities, testing, and release readiness, collaborating with Sales, Finance, Product, Technology, BI, and

Qualifications

• H.S. Diploma - Required
• Bachelor's Degree in Business Administration, Business Analytics, Project/Program Management or similar - Preferred
• 5 years of experience in Project/Program management or certifications a plus.
• Excellent group facilitation skills with experience leading multiple initiatives

Responsibilities

• Works on programs of diverse scope where analysis of data requires evaluation of identifiable factors.
• Manages partner operations programs through BP improvement concepts and coordinates onboarding, workflow execution, testing, and release readiness.
• Builds relationships with Channel Operations, Sales, Finance, Product, Technology, BI teams, vendors, and leadership.
• Researches, validates, reconciles, and analyzes operational and partner program data to identify trends and risks.
• Tracks and reports operational metrics including onboarding, registration processing, platform adoption, and data quality.
• Defines business requirements, coordinates enhancement requests, and collaborates with Product, Salesforce, BI, EDW, Snowflake, vendors, and implementation resources.
• Creates and maintains operational documentation, maps, governance standards, training materials, and stakeholder communications.

Skills

Project/Program management

Communication

Management

Planning

Risk Management

Change Management

Continuous Improvement

Stakeholder Management

Customer Success Management

Process Improvement

Innovation

Call Center Experience

Business Results

Paychex

Education

H.S. Diploma

Bachelor's Degree in Business Administration or related

Job description

Paychex is seeking a Channel Operations Program Manager to identify opportunities, define requirements, evaluate options, and deliver value through partner platforms and workflows. You will support onboarding, registrations, and revenue-share administration while optimizing data governance and reporting.

As the business administrator for partner platforms, you will coordinate onboarding activities, testing, and release readiness, collaborating with Sales, Finance, Product, Technology, BI, and