Partner Operations Manager (Remote, United States, Eastern)

Uncover; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

M-Files is seeking a Partner Operations Manager to optimize the partner sales organization and align strategy with daily execution. You will streamline processes, manage CRM and partner systems, and ensure data integrity for audit readiness across the partner network.

You will collaborate with stakeholders to develop partner programs, MDFs, agreements, and governance while driving territory planning and compensation design.

Qualifications

• Experience in partner sales or operations is preferred.
• Strong data analysis and CRM management abilities.
• Ability to forecast, set quotas and analyze sales trends.

Responsibilities

• Partner with the Sales Executive to deliver partner revenue targets, forecast, and QBR cadence.
• Lead design and execution of scalable partner processes and workflows.
• Develop AI-forward systems, processes and reporting.
• Manage CRM and partner systems; ensure data integrity, accuracy, and audit readiness.
• Support the development of the partner program, MDF management, partner agreements and governance.
• Define partner territory planning, quota setting and compensation models.
• Collaborate with Deal Desk and Marketing Ops to streamline Lead to PO processes.
• Provide insights from sales data and trends; assist partner recruitment and onboarding.
• Ensure alignment between GTM strategy and operational execution.

Job description

All candidates who apply online will receive application status updates via email. Thank you for considering M-Files as your next career opportunity.

Who we are:

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

Guiding Principles:

• Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
• Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
• Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page. To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the role:

A Partner Operations Manager is a strategic and operational leader responsible for optimizing the performance of the Partner Sales Organization. This role bridges the gap between strategy and execution by streamlining processes, managing tools and data, and enabling the partner team to operate efficiently and effectively.

What you will be doing/Responsibilities and Duties:

Partner with the Sales Executive responsible for delivering the partner revenue targets including forecast and QBR structure and cadence. Lead the design and execution of scalable partner processes and workflows. Develop and maintain AI forward and agentic systems, process and reporting. Manage CRM and Partner systems and ensure data integrity, accuracy, and usability, including compliance and audit readiness across partner-reported data. Support the development and execution of the partner program, partner business plan review, MDF management, partner agreements, and overall partner governance. Define and implement partner territory planning, quota setting, and compensation models. Partner with stakeholders in all aspects of the business both in home and partner only markets. Identify and implement process improvements to enhance partner and partner sales productivity. Collaborate with Deal Desk and Marketing Ops to streamline Lead to PO processes, including deal registration and conflict resolution. Provide insights and recommendations based on sales data and trends. Support partner recruitment, onboarding, scorecarding, and training of partners and partner sales team members as needed. Ensure alignment between GTM strategy and operational execution.