Partner Operations Leader - Fintech, AI-Driven

Brex; Salt Lake City (UT); Híbrido; USD 86.000 - 108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Remote work up to four weeks per year

Descripción de la vacante

Brex is looking for a Partner Operations role based in Salt Lake City to own and optimize the operating model for partner management. You will set SLAs, KPIs, and reporting cadences, partner with Finance, Legal, Compliance, Product, Engineering, and Partnerships, and drive scalable operational solutions.

The role emphasizes building automated, auditable processes and coordinating with diverse stakeholders. The position requires 3+ years in partner/payments/financial operations or related fields,

Formación

• 3+ years of experience in partner operations, payments operations, financial operations, vendor management, or a related role in fintech, banking, or another regulated environment (ideally 1+ years of direct partner experience).
• English proficiency/fluency, both written and speaking (note: interviews will be conducted in English)
• Demonstrated experience building operating programs, not just managing established workflows.

Responsabilidades

• Define and own the operating model for partner management, including processes, decision rights, governance, documentation, and escalation paths.
• Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold internal and external stakeholders accountable to them.
• Build reporting that provides clear visibility into partner performance, operational health, volume, quality, incidents, risks, and opportunities.
• Own fee reconciliation and related controls, ensuring partner invoices, contractual terms, payment calculations, and internal records are accurate and resolved on time.
• Lead operational readiness for new partners, products, workflows, and program changes, including requirements, launch plans, testing, training, and post-launch monitoring.
• Manage partner incidents and escalations, coordinate root-cause analysis, and drive durable corrective actions.
• Identify process gaps and automation opportunities that improve partner experience, reduce manual work, and strengthen control quality.
• Partner with Finance, Legal, Compliance, Product, Engineering, and Partnerships to resolve complex issues and translate partner needs into scalable operational solutions.
• Create executive-ready updates that synthesize performance, risks, financial impacts, and recommended actions.

Conocimientos

Partner operations

Payments operations

Analytical skills

SQL

Stakeholder management

Process improvement

Automation

Herramientas

SQL

Spreadsheets

Descripción del empleo

Brex is looking for a Partner Operations role based in Salt Lake City to own and optimize the operating model for partner management. You will set SLAs, KPIs, and reporting cadences, partner with Finance, Legal, Compliance, Product, Engineering, and Partnerships, and drive scalable operational solutions.

The role emphasizes building automated, auditable processes and coordinating with diverse stakeholders. The position requires 3+ years in partner/payments/financial operations or related fields,