Partner Operations, Academy (contractor)

GreenLight Workforce Solutions Inc; San Francisco (CA); Remote; USD 55,000 - 83,000; Full time

Job summary

GreenLight Workforce Solutions Inc is seeking a Partner Operations contractor to manage day-to-day systems and coordination for Academy programs, including train-the-trainer and Academy Jams. You’ll own onboarding, cohort administration, records, communications, and timely delivery under the Academy Partnerships Lead.

This role blends meticulous operations with hands-on event execution, ensuring data accuracy and smooth live events.

Qualifications

• Experience in program operations, partner operations, or training administration.
• Experience coordinating onboarding, scheduling, communications, and completion tracking for cohorts.
• Strong record-keeping and data-management abilities.

Responsibilities

• Run partner and participant onboarding for programs, including intake, cohort placement, scheduling, access requests, and timely follow-up.
• Maintain accurate partner, trainer, and cohort records across approved systems with clear ownership and status definitions.
• Coordinate invitations, calendars, reminders, materials, office hours, and participant communications across each cohort.
• Track prerequisites, attendance, assessments, teach-backs, and completion against criteria; route readiness and credential decisions to owners.
• Coordinate system access, data handoffs, and issues with internal teams and delivery partners to avoid discrepancies.
• Build and maintain checklists, standard communications, dashboards, and SOPs.
• Manage delivery workplans for assigned Jams including follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support.
• Coordinate with Academy Partnerships Lead on partner commitments and with event/instructional teams on logistics and facilitator prep.
• Track expenses, dependencies, and risks; elevate exceptions needing decisions and inform partners of next steps.
• Collect program and event feedback, close records, and recommend onboarding and delivery improvements.

Skills

Program operations

Partner operations

Training administration

Onboarding

Cohort management

Spreadsheet management

Record keeping

Tools

Spreadsheets

Shared databases

Program systems

Job description

Engagement: Contractor

Reporting to: Academy Partnerships Lead

Location and travel: Remote within the U.S., with a preference for candidates based in San Francisco, New York, or Washington, DC; travel may be required for assigned Jams.

About the Team

OpenAI Academy works with nonprofits, educational institutions, community organizations, and other partners to bring practical AI learning to the people they serve. Our Community Trainer Program helps partners develop the capacity to deliver training, while Academy Jams bring participants together for hands‑on learning and problem solving.

About the Role

We’re looking for a Partner Operations contractor to run the day-to-day systems and coordination behind two parts of Academy: our train‑the‑trainer program and the delivery of Academy Jams. Reporting to the Academy Partnerships Lead, you will keep partner onboarding, cohort administration, records, communications, and program delivery organized and dependable.

This role combines detailed internal operations with hands‑on event execution. You should enjoy maintaining accurate systems and closing every follow-up as much as helping a live event run smoothly. The Partnerships Lead sets partner strategy and commitments; you turn those commitments into clear workflows and reliable delivery.

In this role, you will:

• Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and timely follow-up.
• Maintain accurate partner, trainer, and cohort records across Academy’s approved systems, with clear owners, status definitions, and documentation.
• Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout each cohort.
• Track prerequisites, attendance, assessments, teach‑backs, and completion against criteria set by instructional colleagues; route readiness and credential decisions to the designated owners.
• Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies before they affect participants.
• Build and maintain checklists, standard communications, dashboards, and operating procedures that make recurring work easier to execute and audit.
• Manage delivery workplans for assigned Jams, including partner follow‑up, location readiness, registration, vendors, staffing, run‑of‑show materials, and day‑of support.
• Coordinate with the Academy Partnerships Lead on partner commitments and with event and instructional colleagues on logistics, content readiness, and facilitator preparation.
• Track expenses, dependencies, and risks; elevate exceptions that require a decision and keep partners informed of next steps.
• Collect program and event feedback, close out records, and recommend improvements to onboarding, cohort operations, and Jam delivery.

You might thrive in this role if you:

• Have experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter.
• Have supported cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking.
• Notice missing information and conflicting records, and follow through until they are resolved.
• Are confident managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information.
• Have hands‑on experience coordinating in‑person or hybrid events and can switch from detailed administration to live problem solving.
• Communicate clearly with partners and internal teams, including when you need to surface a missed deadline or unresolved dependency.
• Can prioritize across recurring operations and event deadlines and make capacity constraints visible early.
• Have worked in education, workforce development, nonprofit, or community programs; familiarity with train‑the‑trainer models is helpful.