Partner Operations, Academy (contractor)

GreenLight Workforce Solutions; San Francisco (CA); Remote; USD 55,000 - 90,000; Part time

Job summary

GreenLight Workforce Solutions is seeking a remote-only Partner Operations contractor to manage day‑to‑day systems and coordination for OpenAI Academy programs, including train‑the‑trainer initiatives and Academy Jams. You will own onboarding, cohort administration, records, communications, and program delivery, reporting to the Academy Partnerships Lead.

The role blends precise operations with live event support, turning strategic commitments into reliable workflows while ensuring

Qualifications

• Experience in program operations, partner operations, training administration, or similar roles where accurate records and consistent execution matter.
• Experience supporting cohorts, partner networks, or recurring programs with onboarding, scheduling, communications, and completion tracking.
• Ability to notice missing information and conflicting records and follow through to resolution.
• Comfort using spreadsheets and shared databases with proper documentation and handling of participant information.

Responsibilities

• Run partner and participant onboarding for the Community Trainer Program, including intake, information collection, cohort placement, scheduling, access requests, and timely follow‑up.
• Maintain accurate partner, trainer, and cohort records across Academy’s systems with clear owners and status definitions.
• Coordinate invitations, calendars, reminders, materials, office hours, and participant communications for each cohort.
• Track prerequisites, attendance, assessments, teach‑backs, and completion against criteria; route readiness decisions.
• Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies.
• Build and maintain checklists, standard communications, dashboards, and SOPs to simplify recurring work.
• Manage delivery workplans for assigned Jams, including follow‑up, location readiness, registration, vendors, staffing, materials, and day‑of support.
• Coordinate with Academy Partnerships Lead on commitments and with logistics colleagues on content readiness and facilitator prep.
• Track expenses, dependencies, and risks; escalate exceptions requiring decisions and inform partners.
• Collect program feedback, close out records, and propose onboarding and delivery improvements.

Skills

Program operations

Coordination

Record keeping

Event execution

Communication with partners

Attention to detail

Job description

Engagement: Contractor

Reporting to: Academy Partnerships Lead

Location and travel: Remote within the U.S., with a preference for candidates based in San Francisco, New York, or Washington, DC; travel may be required for assigned Jams.

About the Team

OpenAI Academy works with nonprofits, educational institutions, community organizations, and other partners to bring practical AI learning to the people they serve. Our Community Trainer Program helps partners develop the capacity to deliver training, while Academy Jams bring participants together for hands‑on learning and problem solving.

About the Role

We’re looking for a Partner Operations contractor to run the day‑to‑day systems and coordination behind two parts of Academy: our train‑the‑trainer program and the delivery of Academy Jams. Reporting to the Academy Partnerships Lead, you will keep partner onboarding, cohort administration, records, communications, and program delivery organized and dependable.

This role combines detailed internal operations with hands‑on event execution. You should enjoy maintaining accurate systems and closing every follow‑up as much as helping a live event run smoothly. The Partnerships Lead sets partner strategy and commitments; you turn those commitments into clear workflows and reliable delivery.

In this role, you will:

• Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and timely follow‑up.

• Maintain accurate partner, trainer, and cohort records across Academy’s approved systems, with clear owners, status definitions, and documentation.

• Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout each cohort.

• Track prerequisites, attendance, assessments, teach‑backs, and completion against criteria set by instructional colleagues; route readiness and credential decisions to the designated owners.

• Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies before they affect participants.

• Build and maintain checklists, standard communications, dashboards, and operating procedures that make recurring work easier to execute and audit.

• Manage delivery workplans for assigned Jams, including partner follow‑up, location readiness, registration, vendors, staffing, run‑of‑show materials, and day‑of support.

• Coordinate with the Academy Partnerships Lead on partner commitments and with event and instructional colleagues on logistics, content readiness, and facilitator preparation.

• Track expenses, dependencies, and risks; elevate exceptions that require a decision and keep partners informed of next steps.

• Collect program and event feedback, close out records, and recommend improvements to onboarding, cohort operations, and Jam delivery.

You might thrive in this role if you:

• Have experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter.

• Have supported cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking.

• Notice missing information and conflicting records, and follow through until they are resolved.

• Are confident managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information.

• Have hands‑on experience coordinating in‑person or hybrid events and can switch from detailed administration to live problem solving.

• Communicate clearly with partners and internal teams, including when you need to surface a missed deadline or unresolved dependency.

• Can prioritize across recurring operations and event deadlines and make capacity constraints visible early.

• Have worked in education, workforce development, nonprofit, or community programs; familiarity with train‑the‑trainer models is helpful.