Partner Manager, AI Native Ecosystems (Remote)

Customer.io; United States; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health coverage for you and family

16 weeks parental leave

Unlimited PTO

Remote work stipend

Job summary

Customer.io is seeking a Partner Manager for AI Native Ecosystems to lead platform partnerships across top AI tooling ecosystems. Based in North America, you will negotiate terms, scope integrations with engineering, and drive listings and feature opportunities in partner marketplaces.

You'll work cross-functionally with product, engineering, marketing, and legal to ensure successful collaborations. The role emphasizes action, technical fluency, and marketplace-driven growth.

Qualifications

• 5-7 years in business development, partnerships, or platform/ecosystem roles in developer tools or marketplaces.
• Track record of getting products listed and adopted in another platform's ecosystem.
• Fluent with APIs, webhooks, OAuth; comfortable with CLI discussions and scoping with engineers.
• Strong deal-making instincts for revenue share, co-marketing, and referrals.
• Bias to action in an undefined category and comfort with product-led growth models.
• Based in North America and able to operate cross-functionally with product, eng, marketing, and legal.
• Excellent cross-functional operator with collaboration across teams.

Responsibilities

• Own the partner relationship lifecycle from outreach to signed agreement and shipped integration.
• Negotiate commercial terms (revenue share, co-marketing, marketplace listing requirements).
• Translate marketplace requirements into specs and work with engineers to scope integrations.
• Get Customer.io listed, verified, and ideally featured across marketplaces and directories.
• Track installs, activations, and pipeline; report on partnerships' impact and ROI.
• Build repeatable criteria and playbooks for evaluating and onboarding new platforms.

Skills

Deal negotiation

Cross-functional collaboration

Technical fluency

Partner relationship management

Strategic thinking

Market awareness

Job description

Customer.io is seeking a Partner Manager for AI Native Ecosystems to lead platform partnerships across top AI tooling ecosystems. Based in North America, you will negotiate terms, scope integrations with engineering, and drive listings and feature opportunities in partner marketplaces.

You'll work cross-functionally with product, engineering, marketing, and legal to ensure successful collaborations. The role emphasizes action, technical fluency, and marketplace-driven growth.