Partner-Facing Technical Account Manager

leadbank; United States; On-site; USD 120,000 - 144,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k matching

FSA/HSA options

Paid parental leave

Flexible vacation & holidays

Career growth in a dynamic team

Job summary

Lead Bank seeks a Technical Account Manager to support partner onboarding to our Banking as a Service platform. You will guide data integration and ongoing integration support, acting as the main technical liaison for partners through go-live.

You will collaborate with product, engineering, compliance, and legal teams to ensure smooth onboarding, drive adoption, and manage multiple engagements with a focus on high-quality outcomes.

Qualifications

• 3–5 years hands-on solution architecture and data integration experience.
• Ability to visualize client’s product construct and map to internal data models.
• Excellent knowledge of SFTP, APIs, and HTTP/SOAP/OAuth standards.
• Proven ability to present technical solutions to diverse stakeholder groups.
• Experience managing projects with multiple requirements and timelines.
• Outstanding communication, customer focus, and results orientation.
• Knowledge of financial services and fintech regulatory landscape.

Responsibilities

• Deeply understand partner business goals and product structure.
• Lead technical implementations and act as the primary technical contact.
• Collaborate with product/engineering, program management, legal/compliance, accounting.
• Define internal processes to streamline partner onboarding.
• Build product examples, documentation, and critical resources for stakeholders.
• Manage multiple engagements concurrently with quality, scope, and timeline control.
• Handle escalations, scope changes, and project/program delivery.
• Inform partners of roadmap with concrete examples and set expectations.
• Help build this function from 0 to 1 with culture and process definitions.
• Perform other duties as assigned

Skills

Solution architecture

Data integration

Partner delivery

Client product mapping

APIs & protocols

Stakeholder communication

Project management

Problem solving

Financial services knowledge

Job description

Lead Bank seeks a Technical Account Manager to support partner onboarding to our Banking as a Service platform. You will guide data integration and ongoing integration support, acting as the main technical liaison for partners through go-live.

You will collaborate with product, engineering, compliance, and legal teams to ensure smooth onboarding, drive adoption, and manage multiple engagements with a focus on high-quality outcomes.