Partner Engineer: Payroll & HRIS Integrations (Remote)

Thatch; Austin, New York, San Francisco (TX, NY, CA); Hybrid; USD 160,000 - 195,000; Full time

Job summary

Thatch is reimagining how health benefits work. We are seeking a Partner Engineer to own the reliability and success of payroll and HRIS integrations as we scale.

You will work directly with customers, integration partners, and internal teams to solve complex technical challenges, validate new integrations, and keep critical connections running reliably. This is a high-impact role with immediate ownership from day one, delivering a seamless experience for customers while helping our engineering

Qualifications

• 5+ years of experience in partner engineering or similar customer-facing technical role.
• Strong understanding of APIs and the ability to read documentation, troubleshoot failures, and diagnose integration issues.
• Experience owning complex technical problems across multiple systems, stakeholders, or external partners.
• Confidence working directly with customers, translating technical complexity into clear guidance and solutions.

Responsibilities

• Own integration health. Monitor, troubleshoot, and resolve payroll and HRIS connection issues, ensuring integrations work reliably for our customers.
• Lead technical validation. Partner directly with enterprise customers to test payroll integrations, identify potential issues, and ensure successful launches.
• Be the technical expert. Help customers and internal teams navigate complex payroll configurations, integration capabilities, and API limitations.
• Drive issues to resolution. Work across customers, external partners, and engineering to diagnose problems, remove blockers, and own outcomes.
• Build scalable processes. Develop runbooks, monitoring practices, and workflows that improve reliability and reduce recurring issues.
• Shape how we scale. Identify patterns and opportunities to improve our integrations, customer experience, and engineering efficiency

Skills

APIs expertise

Customer facing

Problem solving

Ownership mindset

Technical validations

Job description

Thatch is reimagining how health benefits work. We are seeking a Partner Engineer to own the reliability and success of payroll and HRIS integrations as we scale.

You will work directly with customers, integration partners, and internal teams to solve complex technical challenges, validate new integrations, and keep critical connections running reliably. This is a high-impact role with immediate ownership from day one, delivering a seamless experience for customers while helping our engineering