Partner-Driven Tech Solutions Consultant

Ingram Micro; Buffalo (NY); On-site; USD 50,500 - 80,800; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Job summary

Ingram Micro is seeking a Technical Solutions Specialist to serve as a trusted advisor to resellers and internal partners, helping identify technology solutions that meet customer business needs while driving revenue growth through consultative selling.

You will work across multiple channels—primarily email-based contact—to support partners, uncover opportunities, and recommend products, services, warranties, maintenance plans, and adjacent technologies.

Qualifications

• 3+ years of professional work experience or 2+ years in a sales/technology/customer support role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and related business software.

Responsibilities

• Engage with reseller and internal partners to understand requirements and objectives.
• Identify and recommend technology solutions aligned with customer needs.
• Build comprehensive solutions including products, services, warranties, and maintenance plans.
• Proactively identify cross-sell and upsell opportunities.
• Provide timely support via phone, email, and online chat.
• Maintain accurate records of customer interactions and opportunities.

Skills

Strong communication skills

Technical aptitude

Consultative sales

Microsoft Office proficiency

Education

High School Diploma or equivalent

Associate degree or higher

Job description

Ingram Micro is seeking a Technical Solutions Specialist to serve as a trusted advisor to resellers and internal partners, helping identify technology solutions that meet customer business needs while driving revenue growth through consultative selling.

You will work across multiple channels—primarily email-based contact—to support partners, uncover opportunities, and recommend products, services, warranties, maintenance plans, and adjacent technologies.