Partner & Channel Operations Lead

Spectrum; Raleigh (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Spectrum is seeking a Manager, Partner & Channel Operations to optimize our indirect GTM motions and drive partner-driven growth. You will design scalable business processes, build dashboards, and collaborate across Sales, Alliances, Marketing, and Finance to ensure consistent execution across multiple routes to market.

The ideal candidate is highly analytical, process-oriented, and experienced in cloud/managed services environments, with a track record of improving operational efficiency and

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience working within CRM platforms and business reporting tools.

Responsibilities

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.
• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.
• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business trends to identify opportunities for growth and process optimization.
• Deliver executive reporting that supports strategic decision making.
• Partner closely with Alliances, Channel Sales, Cox Business, Marketing, Finance,

Skills

Analytical thinking

Problem-solving

Partner Operations

Channel Operations

Sales Operations

Revenue Operations

Business Operations

CRM analytics

CRM platforms

Executive dashboards

Education

Bachelor's degree in a related discipline

Master's degree (optional)

Ph.D. (optional)

10 years of related experience (alternative qualification)

Tools

Salesforce

Power BI

Tableau

CRM analytics

Job description

Spectrum is seeking a Manager, Partner & Channel Operations to optimize our indirect GTM motions and drive partner-driven growth. You will design scalable business processes, build dashboards, and collaborate across Sales, Alliances, Marketing, and Finance to ensure consistent execution across multiple routes to market.

The ideal candidate is highly analytical, process-oriented, and experienced in cloud/managed services environments, with a track record of improving operational efficiency and