Case Manager - Women's Campus

Phoenix Rescue Mission; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Dental and vision benefits

401(k) match

Paid time off

12 paid holidays

Job summary

Phoenix Rescue Mission is committed to transforming lives by delivering compassionate, holistic support to men, women, and children facing hunger, homelessness, addiction, and trauma. Our team coordinates services across medical, behavioral health, housing, and employment to foster lasting change within a Christian framework.

We seek individuals who communicate effectively, solve problems, and show empathy while navigating crisis situations with sound judgment.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or related field preferred, or at least four years of experience in case management.
• Experience working with individuals experiencing homelessness, substance use disorders, mental illness, or co-occurring disorders preferred.
• Experience using electronic case management systems and maintaining regulatory documentation preferred.
• Fluency speaking Spanish is preferred.
• Strong organizational, communication, and relationship-building skills.
• Proficiency with Microsoft Office and electronic case management/documentation systems.
• Ability to exercise sound judgment and respond effectively in crisis situations.
• A solid and credible Christian witness and lifestyle.

Responsibilities

• Conduct comprehensive client assessments, develop individualized service plans, and support appropriate program placement.
• Maintain regular contact with clients, monitor progress toward goals, and adjust service plans as needs evolve.
• Coordinate support services and connect clients with medical, behavioral health, legal, employment, housing, educational, and community resources.
• Assist clients with applications for benefits and supportive services, including AHCCCS, SNAP, childcare assistance, and other available resources.
• Develop and maintain relationships with community partners and outside agencies to support client success and continuity of care.
• Maintain accurate and timely case documentation while ensuring compliance with organizational, licensing, funding, and confidentiality requirements.
• Schedule and coordinate client appointments, referrals, transportation, and follow-up services.
• Participate in case conferences and collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
• Respond appropriately to client crises using trauma-informed practices, sound judgment, and de-escalation techniques.
• Transport clients to approved appointments and services as needed.
• Support clients in the self-administration of medications in accordance with physician orders, organizational policies, and regulatory requirements.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.

Skills

Excellent communicator

Problem solver

Empathetic

Calm under pressure

Christian witness

Sound judgment

Relationship-building

Education

Bachelor's degree in Social Work

Equivalent combination of education and experience

Tools

Microsoft Office

Electronic case management systems

Job description

Description

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• An excellent communicator, you know how to effectively coordinate the activities of others and provide enough instruction so they are successful.
• A motivated problem solver, you are energized by identifying barriers and connecting people with the resources they need to succeed.
• A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
• A calm presence, you can navigate crisis situations with sound judgment while helping others feel heard, supported, and respected.
• A committed Christian, you are energized by spreading God's Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• Conduct comprehensive client assessments, develop individualized service plans, and support appropriate program placement.
• Maintain regular contact with clients, monitor progress toward goals, and adjust service plans as needs evolve.
• Coordinate support services and connect clients with medical, behavioral health, legal, employment, housing, educational, and community resources.
• Assist clients with applications for benefits and supportive services, including AHCCCS, SNAP, childcare assistance, and other available resources.
• Develop and maintain relationships with community partners and outside agencies to support client success and continuity of care.
• Maintain accurate and timely case documentation while ensuring compliance with organizational, licensing, funding, and confidentiality requirements.
• Schedule and coordinate client appointments, referrals, transportation, and follow-up services.
• Participate in case conferences and collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
• Respond appropriately to client crises using trauma-informed practices, sound judgment, and de-escalation techniques.
• Transport clients to approved appointments and services as needed.
• Support clients in the self-administration of medications in accordance with physician orders, organizational policies, and regulatory requirements.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.

Requirements

WHAT YOU SHOULD HAVE

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred, or at least four years of experience providing case management or client services in behavioral health, recovery, social services, or a related setting; an equivalent combination of education and experience may be considered.
• Experience working with individuals experiencing homelessness, substance use disorders, mental illness, or co-occurring disorders preferred.
• Experience utilizing electronic case management systems and maintaining regulatory documentation preferred.
• Fluency speaking Spanish is preferred.
• Strong organizational, communication, and relationship-building skills.
• Proficiency with Microsoft Office and electronic case management or behavioral health documentation systems.
• Ability to exercise sound judgment, maintain professional boundaries, and respond effectively in crisis situations.
• A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.