Participant Experience Concierge

BoldAge PACE; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401K with Match

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Participant Experience Coordinator to manage the front desk at the PACE center, greet participants, families, and visitors, and guide them through check-in/out and identification processes. You will respond to calls, schedule appointments, and support center operations under the Center Director and clinic staff.

The role requires confidentiality, strong customer service, and the ability to work independently with minimal supervision, contributing to safe and efficient

Qualifications

• High school graduate or equivalent required.
• Two years receptionist experience required, preferably within the healthcare environment.
• Complete knowledge of office procedures required.
• Desire to work in a health care environment with a frail elderly population and their families.

Responsibilities

• Provide receptionist support to the PACE center.
• Answer calls, screen and direct phone calls, take and relay messages.

Skills

Customer Service

Communication

Multitasking

Independent work

Organizational skills

Teamwork

Education

High school diploma

Business school

Secretarial experience

Tools

Office software

Job description

BoldAge PACE is seeking a Participant Experience Coordinator to manage the front desk at the PACE center, greet participants, families, and visitors, and guide them through check-in/out and identification processes. You will respond to calls, schedule appointments, and support center operations under the Center Director and clinic staff.

The role requires confidentiality, strong customer service, and the ability to work independently with minimal supervision, contributing to safe and efficient