Receptionist

Senior Care Partners PACE; Battle Creek (MI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid Holidays

PTO and Sick Time

Medical, Dental, Vision Insurance

Life insurance

403(b) Retirement Savings

Employee Assistance

Competitive Pay

Professional Development

Internal opportunities for growth

Team Support

Job summary

Senior Care Partners PACE is seeking a friendly, organized Receptionist to be the first point of contact for visitors and participants at an on-site center. Responsibilities include managing the front desk, handling calls, updating participant records, preparing materials for new entrants, and assisting with mail and transportation tasks to ensure smooth center operations.

The role requires a high school diploma or equivalent, 6 months in reception, and strong communication and organizational

Qualifications

• High school diploma or equivalent; 2+ years in a clerical position.
• Minimum of 6 months in reception duties with strong organizational background.
• Strong communication, organizational skills and proficiency with computer software and telecommunications.
• Experience with elderly population preferred.

Responsibilities

• Answering phone calls promptly, manage call volume, direct inquiries to the team.
• Front desk management—monitor activity, maintain visitor logs for safety.
• Maintain participant records, create name tags and prepare materials for new participants.
• Keep mailing lists updated, assist mail distribution and support transportation as needed.
• Sign for and distribute incoming packages to appropriate departments.
• Mails communications, records messages accurately, and ensures proper follow-up.

Skills

Strong communication

Organizational skills

Customer service

Telephone/telecommunications

Tools

Telecommunications systems

Job description

The Program of All-Inclusive Care for the Elderly (PACE) offers a variety of services, with many of them provided onsite at a PACE Center.

PACE is an alternative to nursing home care and – through an interdisciplinary care team (IDT) of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, and aides – coordinates and provides preventive, primary, acute, and long-term care services, so older individuals can continue living in the community.

Why You'll Love it Here:

• Purpose
• Professional Development
• Paid Holidays
• PTO and Sick Time
• Internal opportunities for growth
• Team Support
• Competitive Pay
• Medical, Dental, Vision Insurance
• Life insurance
• 403(b) Retirement Savings
• Employee Assistance
• And MORE!

Are you a friendly and organized professional with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, we’d love for you to join our team as a Receptionist at Senior Care Partners P.A.C.E. (Program of All-Inclusive Care for the Elderly).

Primary Responsibilities:

As our Receptionist, you’ll be the first point of contact for all visitors and participants. Your key duties will include:

• Customer Service: Answering phone calls promptly, managing call volume, and directing inquiries to the appropriate team members.
• Front Desk Management: Monitoring activity at the center, ensuring no participant leaves unattended, and managing visitor logs for safety and security.
• Participant Support: Maintaining participant records, producing name tags with color-coded cognitive levels, and preparing materials for new participants entering the program.
• Organizational Support: Keeping participant and caregiver mailing lists updated, assisting with mail distribution, and supporting the transportation team when needed.
• Package Handling: Signing for and distributing incoming packages to the appropriate departments.
• Communication & Coordination: Mails communications, records messages accurately, and ensures proper follow-up as needed.

Qualifications:

• Education: High school diploma or equivalent; 2+ years in a clerical position or completion of a secretarial program.
• Experience: Minimum of 6 months in reception duties, with a strong organizational background.
• Skills: Strong communication (written and verbal), organizational skills, and proficiency with computer software and telecommunications.
• Customer Service: Demonstrated ability to provide outstanding customer service, manage multiple priorities, and handle stressful situations calmly.
• Experience with Elderly Population: At least one year of experience working with the elderly, frail, or long-term care populations is preferred.

Work Environment:

• A fast-paced, dynamic, and supportive environment where you will interact with staff, participants, and their families regularly.
• Frequent interruptions and pressure from multiple calls or emergency situations are part of the role.
• Fully on-site position with potential overtime or call-ins during emergencies.

Additional Requirements

• Must be fully vaccinated or willing to become vaccinated against:
• Influenza, MMR, Varicella, Tdap/Td, COVID-19, and Hepatitis B
• Must meet CMS competency standards prior to working independently
• Must be willing to work beyond normal hours
• Comfortable working in varied home environments and all weather conditions

Join Us!

If you’re ready to do meaningful work in a place where you feel you truly belong, where partnership drives every interaction, and where excellence and ownership guide how we care for our participants and one another,

Senior Care Partners PACE is proud to be an Equal Employment Opportunity employer.