Participant Experience Coordinator

BoldAge PACE; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401K with Match

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Participant Experience Coordinator to manage the front desk at the PACE center, greet participants, families, and visitors, and guide them through check-in/out and identification processes. You will respond to calls, schedule appointments, and support center operations under the Center Director and clinic staff.

The role requires confidentiality, strong customer service, and the ability to work independently with minimal supervision, contributing to safe and efficient

Qualifications

• High school graduate or equivalent required.
• Two years receptionist experience required, preferably within the healthcare environment.
• Complete knowledge of office procedures required.
• Desire to work in a health care environment with a frail elderly population and their families.

Responsibilities

• Provide receptionist support to the PACE center.
• Answer calls, screen and direct phone calls, take and relay messages.

Skills

Customer Service

Communication

Multitasking

Independent work

Organizational skills

Teamwork

Education

High school diploma

Business school

Secretarial experience

Tools

Office software

Job description

Join BoldAge PACE and Make a Difference!

Why work with us?

• A People First Environment: We make what is important to those we serve important to us.
• Make an Impact: Enhance the quality of life for seniors.
• Professional Growth: Access to training and career development.

Competitive Compensation:

• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well‑being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Participant Experience Coordinator

JOB SUMMARY:

Responsible for the front desk in the lobby at the PACE center. Greet all participants, families, and visitors that enter the center with complete customer service skills. Provide guidance and direction to all participants, families, and visitors. Assist with check‑in of participants as they arrive with identification process and when they leave. Answer the telephone, screen and direct calls, take and relay messages, and schedule appointments as requested by the Center Director and clinic personnel. Monitor security system access alarms, call‑bell alarms, and cameras. Prepare and process routine correspondence, file, and store records for efficient retrieval. The Participant Experience Coordinator will assume independent work projects whenever possible in support of the operations of the Center. Is responsible for reporting identified safety issues such as hazardous environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide receptionist support to the PACE center.
• Answer the telephone, screen and direct phone calls, take and relay messages.
• Ability to prioritize work independently with minimum supervision.
• Order incontinence supplies, center supplies, and office supplies as needed.
• Prepare and distribute employee and participant ID cards as needed.
• Distribute incoming mail and send incoming mail to business office as needed.
• Assist participants with the check‑in and check‑out process to ensure proper identification and supplies that need to be transported to a participant’s home.
• Assist participants with their belongings as they arrive to ensure proper labeling.
• Assist in calling staff in situations of call outs, need for home care visit, or in severe weather situations that may result in closure of the center.
• Communicate effectively with Administration, all departments, medical staff, participants, members of the community, and members of board of directors.
• Ability to problem‑solve and follow-through on issues to completion.
• Participate in team‑oriented processes within the department and assist other support personnel whenever needed.
• Be sensitive to the needs of the elderly population.
• Maintain the confidentiality of all company procedures, results, and information about participants, clients, or families.
• Maintain a safe working environment. Follow Safety Policies and Procedures.
• Demonstrate dependability through consistent compliance with scheduled work hours.
• Participate in any required staff and training meetings.
• Perform other duties as required or requested.

REQUIREMENTS:

• High school graduate or equivalent required.
• Business school preferred or related secretarial experience.
• Two years receptionist experience required, preferably within the healthcare environment.
• Complete knowledge of office procedures required.
• Desire to work in a health care environment with a frail elderly population and their families.
• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
• Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

SKILLS AND ABILITIES

• Ability to learn and utilize computer software programs adopted by the PACE center.
• Sound organizational skills; ability to multitask and accomplish assignments within established timeframes.
• Ability to work independently with minimum supervision.
• Able to establish and maintain effective working relationships with participants, co‑workers, medical staff, and the public.
• Ability to communicate clearly and effectively.
• Ability to react calmly and effectively in emergency situations.
• Ability to work effectively with culturally, economically and educationally diverse populations.
• Strong Customer Service skills with all encounters.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

* Match begins after one year of employment