Patient Experience Concierge

Audibel; Morganton (NC); On-site; USD 1,954,814 - 2,607,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick time

6 paid holidays annually

Job summary

Audibel is seeking a Patient Care Coordinator to greet patients, manage the front office, and support clinic operations with a focus on exceptional service. The PCC oversees scheduling, patient records, and basic accounts handling to ensure a smooth patient journey.

The role emphasizes HIPAA compliance, accurate data entry, and teamwork with clinicians and staff to deliver a concierge-level experience and efficient clinic operations.

Qualifications

• Education: High school diploma or GED.
• Experience: 1–2 years in a customer service or retail position preferred.
• Proficient computer skills and familiarity with clinic software.

Responsibilities

• Greet and receive patients in a professional front-office setting.

Skills

Excellent Customer Service

Discretion with confidential data

Organize and multitask

Problem solving

Communication skills

Willingness to learn

Education

High school diploma or GED

Tools

Sycle

PayJunction

Microsoft 365

Job description

Audibel is seeking a Patient Care Coordinator to greet patients, manage the front office, and support clinic operations with a focus on exceptional service. The PCC oversees scheduling, patient records, and basic accounts handling to ensure a smooth patient journey.

The role emphasizes HIPAA compliance, accurate data entry, and teamwork with clinicians and staff to deliver a concierge-level experience and efficient clinic operations.