Participant Data & Support Specialist

Onebridge Benefits Inc; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

On-site gym

Casual dress code

Charity involvement

Job summary

OneBridge Benefits is seeking a Participant Support Specialist to keep our service team sharp and systems running smoothly. You will manage participant records, process carrier applications, and ensure data accuracy across platforms, directly supporting HRAs, FSA, HSAs, and ICHRA.

You’ll work with our Participant Experience team to troubleshoot data issues, streamline workflows, and drive process improvements in a fast-paced, collaborative environment.

Qualifications

• 1–3 years of experience in data entry or administrative support (bonus if in benefits or healthcare)
• Proven track record of handling large data sets with precision and speed
• Strong analytical and research skills with a proactive, solution-focused mindset
• Clear and professional written and verbal communication skills
• Proficient in Microsoft Excel, Outlook, and common workplace platforms
• Familiarity with account-based health plans is a plus (HRA, FSA, HSA, ICHRA)

Responsibilities

• Keep data clean and reliable by managing participant records, processing applications, and ensuring accuracy across internal systems.
• Support front-line teams with timely data entry, research, and outreach lists that enable proactive participant engagement.
• Conduct carrier outreach to gather enrollment information, verify participant data, and resolve discrepancies efficiently.
• Manage carrier application with enrollment information when onboarding new carriers.
• Solve data puzzles by investigating discrepancies, resolving missing information, and collaborating across departments to fix issues fast.
• Drive improvement by identifying workflow efficiencies and recommending process enhancements that boost service quality.
• Protect what matters by ensuring compliance with data privacy standards, plan rules, and regulatory requirements.

Skills

Data entry

Administrative support

Analytical skills

Attention to detail

Microsoft Excel

Outlook

Communication

Tools

Microsoft Excel

Outlook

Job description

OneBridge Benefits is seeking a Participant Support Specialist to keep our service team sharp and systems running smoothly. You will manage participant records, process carrier applications, and ensure data accuracy across platforms, directly supporting HRAs, FSA, HSAs, and ICHRA.

You’ll work with our Participant Experience team to troubleshoot data issues, streamline workflows, and drive process improvements in a fast-paced, collaborative environment.