Participant Enrollment Specialist

LIFE; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

9 Paid Holidays

PTO 3 weeks + 1 day per year

Medical insurance

Dental & Vision

Life Insurance

HSA/FSA

Short-Term Disability

Group Life Insurance for family

Parental Leave

Tuition Reimbursement

Retirement match

Mileage Reimbursement

Job summary

One Senior Care is seeking an Enrollment Specialist to guide seniors and their families through the early enrollment steps. You will build relationships, complete assessments, coordinate documentation, and support participants through the enrollment process in homes and community settings.

The role emphasizes compassionate service, strong organization, and the ability to manage multiple moving parts while collaborating with families, community partners, and an Interdisciplinary Team to ensure a

Qualifications

• Bachelor's degree preferred.
• Experience with frail or elderly populations is a plus.
• Knowledge of Medicare and Medicaid regulations is helpful.
• Experience with community outreach, enrollment, sales, or marketing is a plus.

Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in home and community based assessments for prospective participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support participants throughout enrollment.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main contact for referrals and guide them through enrollment stages.
• Track enrollment progress and collaborate with the Interdisciplinary Team.

Skills

Communication

Relationship building

Organization

Multitasking

Teamwork

Education

Bachelor's degree preferred

Job description

Job Summary

As a Participant Enrollment Specialist youll help guide seniors and their families through the first steps of joining our program Youll build relationships complete assessments coordinate documentation and support each prospective participant through the enrollment process This position is ideal for someone who is compassionate organized and enjoys helping others while managing multiple moving parts Youll work closely with participants families community partners and our Interdisciplinary Team to ensure a smooth and supportive enrollment experience Youll be part of a caring mission driven team where communication teamwork and participant support come first

Schedule

First shift full time hours Specific work hours will be established in consultation with your supervisor

Benefits

• 9 Paid Holidays
• PTO starting at 3 weeks 1 day per year accrued from date of hire for full time employees
• Medical
• Dental & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee Spouses and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties and Responsibilities

• Meet with potential participants and families to explain the program and assess needs
• Complete in home and community based assessments for prospective Participants
• Coordinate required evaluations documentation and intake steps
• Attend intake appointments and support Participants throughout the enrollment process
• Complete intake and enrollment packets accurately and on time
• Serve as the main point of contact for referrals and guide them through each stage of enrollment
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration
• Maintain accurate records and communication updates in the CRM and EMR
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification
• Participate in team meetings training and quality improvement activities
• Track weekly and monthly goals enrollment progress and key performance metrics
• Help identify barriers to enrollment and work with the team to create solutions
• Support additional projects and responsibilities as assigned

What Makes You a Great Fit

• Friendly compassionate and comfortable working with seniors and families
• Strong communication and relationship building skills
• Highly organized with strong follow through
• Able to manage multiple priorities and meet deadlines
• Team oriented and collaborative
• Comfortable working independently in the community and in Participants homes
• Committed to maintaining confidentiality and professionalism

Education and Experience

Education and Experience Bachelors degree preferredExperience working with frail or elderly populations is a plus but not requiredKnowledge of Medicare and Medicaid regulations is helpfulExperience with community outreach enrollment sales or marketing is a plus

Physical Requirements

Physical Requirements Must be able to move intermittently throughout the workdayMust be able to sit stand bend and move during working hoursMust be able to lift carry and support participants when neededMust be able to manage frequent interruptions and changing priorities

Join Us

Join Us At One Senior Care youll be part of a compassionate team that makes a tangible difference in seniors lives working together to keep participants safe healthy connected and at home One Senior Care is an Equal Opportunity Employer

Employment is contingent upon successful completion of required background checks health and safety screenings and any clearances required for healthcare programs