Support Coordinator

Bridge Pointe; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Bridge Pointe is seeking a Support Coordinator for its Administrative Services and Structured Settlements teams. This role requires strong organizational and communication skills, providing crucial support for custodial accounts and structured settlements in a fast-paced environment.

Responsibilities include managing documentation, coordinating with internal teams, and ensuring compliance with regulatory requirements. Ideal candidates will have proficiency in Microsoft Office and experience in healthcare administration or similar fields.

Qualifications

• Detail-oriented with strong administrative, data entry, and organizational skills.
• Comfortable working with high-volume documentation in a regulated environment.
• Strong written and verbal communication skills with a professional, service-oriented approach.
• Ability to manage multiple priorities while maintaining accuracy and timeliness.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general office systems.

Responsibilities

• Support the day-to-day administration of custodial accounts and structured settlements.
• Prepare and track settlement quotes, premiums, and payment schedules.
• Maintain accurate case management records and ensure documentation is complete.
• Coordinate incoming documentation and upload to internal systems.
• Generate regulatory and client correspondence.
• Review legal and financial documents for accuracy and compliance.
• Support referral intake and case setup activities.
• Monitor timelines for payments and settlement milestones.
• Respond to member and partner inquiries with high-quality customer service.

Skills

Detail-oriented

Administrative skills

Data entry

Organization

Written communication

Verbal communication

Customer service

Proficiency in Microsoft Office

Job description

Bridge Pointe is seeking a Support Coordinator to join our Administrative Services and Structured Settlements teams. This role offers the opportunity to contribute to a fast-paced, detail-driven environment supporting custodial accounts and structured settlement operations.

This position plays a critical role in ensuring the accurate administration of client accounts, coordination of settlement activity, and delivery of responsive service to internal and external partners. The Support Coordinator works closely with carriers, attorneys, internal teams, and members to manage documentation, track financial activity, and support compliance with regulatory requirements.

Key areas of responsibility include:

• Supporting the day-to-day administration of Bridge Pointe custodial accounts and structured settlements
• Preparing and tracking settlement quotes, premiums, and payment schedules
• Maintaining accurate case management records and ensuring documentation is complete and audit-ready
• Coordinating incoming documentation, including emails, faxes, and returned mail, and uploading to internal systems
• Generating regulatory and client correspondence, including notifications, letters, and account communications
• Reviewing legal and financial documents for accuracy and compliance
• Supporting referral intake, service quoting, and case setup activities
• Monitoring timelines for payments, policy issuance, and settlement milestones to ensure timely execution
• Responding to member, provider, and partner inquiries while delivering high-quality customer service

This role is structured as a shared function supporting both Administrative Services and Structured Settlements teams and requires a high level of organization, precision, and accountability.

Qualifications and profile:

• Detail-oriented with strong administrative, data entry, and organizational skills
• Comfortable working with high-volume documentation in a regulated environment
• Strong written and verbal communication skills with a professional, service-oriented approach
• Ability to manage multiple priorities while maintaining accuracy and timeliness
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general office systems
• Working knowledge of medical terminology and human anatomy preferred
• Experience in healthcare administration, insurance, or claims environments is beneficial
• Exposure to workers’ compensation, medical billing/coding, or structured settlements is a plus