Participant Advocate

PACE Southeast Michigan; Center Line (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

PACE Southeast Michigan is looking for a Participant Advocate to ensure the smooth onboarding of new enrollees into the PACE SEMI Program. Responsibilities include escorting new participants during their initial visits, providing education on PACE services, and advocating on behalf of participants.

The ideal candidate should have an Associate's degree and experience with the elderly population, demonstrating excellent communication and organizational skills. This position plays a crucial role in facilitating the successful transition of participants into our program.

Qualifications

• Minimum of one year's experience with a frail or elderly population.
• Knowledge of health, social, and behavioral problems of the frail elderly.

Responsibilities

• Escort new intakes through their initial visit.
• Represent the Intake and Enrollment department in respective centers.
• Facilitate pre-enrollment evaluations with specialists.

Skills

Excellent communication skills

Organizational skills

Teamwork

Education

Associate's degree

Bachelor's degree preferred

Job description

Summary

Under the supervision of the Intake Manager, the Participant Advocate is responsible for ensuring the smooth introduction and onboarding of all new enrollees into the PACE Southeast Michigan (PACE SEMI) Program. Responsibilities include escorting new intakes through their initial visit; introducing new participants to staff and other participants; providing education on PACE services; providing ongoing advocacy on behalf of participants; conducting weekly in‑person or telephone follow‑up with new participants; and working directly with new participants and their caregivers for a smooth transition into PACE SEMI.

Specific Duties and Functions

• Serve as initial ambassador for potential participants and their caregivers.
• Provide support for newly enrolled participants as they learn the structure of PACE SEMI.
• Represent the Intake and Enrollment department in respective centers.
• Follow up with potential participants after their initial home visit prior to enrollment to collect additional information and answer questions.
• Present potential participants to the interdisciplinary team (IDT) prior to enrollment.
• Develop an initial care plan with home visit staff and IDT using assessments from home visit staff.
• Organize tours for potential participants and/or their caregivers, if requested.
• Facilitate pre‑enrollment evaluations with PACE primary care or behavioral health, if required.
• Facilitate pre‑enrollment evaluations with Henry Ford Health System specialists (pain management, substance abuse treatment, oncology, etc.), if required.
• Schedule center days with the participant and PACE SEMI staff prior to enrollment.
• Make welcome calls to confirm enrollment and provide welcome packets including information on care teams, staff contact information, emergency plans, and medication refills.
• Conduct and document in the electronic medical record (EMR) weekly in‑person or telephone follow‑up prior to enrollment and for 90 days after enrollment to answer questions, provide education, and solicit concerns.
• Maintain communication with all new enrollees according to the established process to ensure understanding of PACE and participants’ needs.
• Act as a customer‑service liaison with participants and the IDT.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Associate's degree required; Bachelor's degree preferred.
• Ability to work both independently and as a team member.
• Demonstrate initiative and strong organizational skills.
• Minimum of one year’s experience with a frail or elderly population and knowledge of health, social, and behavioral problems of the frail elderly.
• Demonstrate interest and ability to work in an interdisciplinary team environment.
• Excellent communication skills.